Chose Intercom
Intercom was selected because it integrates email/chat with user documentation. That is the main benefit.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
HelpDesk | N/A | From LiveChat, HelpDesk is a ticketing solution that customer support teams can use to optimize their communication with customers. HelpDesk's collaboration tools help teams to limit their efforts and multiply their results. HelpDesk aims to foster teamwork and simplifies the customer support process. Teams can use tagging and adding private notes to cooperate faster. All the tickets are structured in one platform. HelpDesk also provides data encryption to increase its security level.… | $19 per agent/month |
Intercom | HelpDesk | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | HelpDesk | |
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Considered Both Products | Intercom | HelpDesk No answer on this topic |
Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | HelpDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | HelpDesk | |
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Likelihood to Recommend | 9.0 (261 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (169 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | HelpDesk | |
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Likelihood to Recommend | Intercom | LiveChat No answers on this topic |
Pros | Intercom | LiveChat No answers on this topic |
Cons | Intercom | LiveChat No answers on this topic |
Likelihood to Renew | Intercom | LiveChat No answers on this topic |
Usability | Intercom | LiveChat No answers on this topic |
Reliability and Availability | Intercom | LiveChat No answers on this topic |
Performance | Intercom | LiveChat No answers on this topic |
Support Rating | Intercom | LiveChat No answers on this topic |
Online Training | Intercom | LiveChat No answers on this topic |
Implementation Rating | Intercom | LiveChat No answers on this topic |
Alternatives Considered | Intercom | LiveChat No answers on this topic |
Return on Investment | Intercom | LiveChat No answers on this topic |
ScreenShots | Intercom Screenshots | HelpDesk Screenshots |