Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.
$39
per month per seat
Zendesk Chat
Score 8.1 out of 10
N/A
Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.
$11.20
per month
Pricing
Intercom
Zendesk Chat
Editions & Modules
Essential
$39
per month per seat
Advanced
$99
per month per seat
Expert
$139
per month per seat
The Early Stage program
From $65 for 5 support seats
per month
Proactive Support Plus add-on
from $99
per month
Lite
$0
per user
Basic
$14
per user
Advanced
$25
per user
Premium
$55
per user
Offerings
Pricing Offerings
Intercom
Zendesk Chat
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
AI customer service features included in every plan.
Intercom integrates Help desk, AI Chat bot, and Proactive support.
The pricing above is price per user per month. You will get a discount when you opt for annual payment.
I have used Zendesk Chat and LiveChat with my previous company and I tried to compare them with Intercom but with all the features it can provide, I can say that Intercom is much more advance and dependable. With the line of work that we have, a reliable tool is needed and this …
Intercom is a little more user friendly than Zendesk. Also, the ability to have all tickets flow to one channel as opposed to having to have Zendesk Chat & Zendesk Support was a big factor.
Zendesk Chat provides live chat functionality and is part of the larger Zendesk suite, which includes customer support and ticketing solutions. However, we chose Intercom after careful consideration of our specific needs, budget, and the level of integration with our existing …
Verified User
Representative
Chose Intercom
Intercom is a lot smoother and has more integration ability. It's macro features are a lot easier to navigate and control as well. The help center is also a huge bonus and the way it integrates into the chat is a lot less stressful to put together and utilize. Intercom makes …
Beats them all in my opinion, Intercom's ease of use and intuitive design cannot be beat compared to others. We had a look at both Zendesk and Freshchat in the past and we saw very quickly that we're already using the best tool for the job. My only "complaint" would be the cost …
I didn't make the call. It was my manager or leadership who decided that, so this one does not apply to me, unfortunately. However, as I've mentioned, it should've been for ease of use and efficiency. The exact reasons are not disclosed to me. Great job Intercom you're doing it …
Zendesk was very slow and clunky to operate. The system often bugged out and the assigning of emails was poor at best, once assigned it would be very hard to find that ticket again unless it was assigned to you directly. The search function and live chat function of Zendesk were …
Intercom is known for its intuitive and user-friendly interface, designed to facilitate easy communication and collaboration. It offers a modern and visually appealing experience for both agents and customers. Zendesk, on the other hand, provides a robust and comprehensive …
Intercom, although significantly more expensive than Zendesk, is just simpler and easier to use. The startup easing in for me was an absolute necessity also. In a technical sense, I feel that api access via intercom is such a necessity also, and will be more so as we evolve, …
Intercom missing the merging option, it's way easier but the merging is very important. However, Zendesk is little bit old fashion and not modern like Intercom
Intercom has a way better UI and ease of access for both internal and external users. Intercom is also a much better program for customer engagement whereas Zendesk is suited to more traditional customer support. However, the business model of customer support is evolving and …