InvGate Insight vs. Microsoft System Center Service Manager

Improve general IT operations through workflow, automation, knowledge base, self-service, and advanced analytic capabilities. Has a self-service portal that gives customers and end-users a better service experience, allowing them to create and [track] incidents and solutions. Incident, problem, and change management. Assets and software management. Very effective business Insights.

Incentivized

I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.

Incentivized

• Self service portal.
• Streamlined IT support.
• Consolidate IT inventory data.

Incentivized

• This tool is used to track support requests among our IT staff.
• We use this tool to automate some more routine tasks.

Incentivized

• Manage asset inventory.
• Best ITSM solution.
• Ticketing.

Incentivized

• Kind of clunky.
• Takes a lot a lot a lot of configuration.
• There is a lot of jargon to learn to be able to use it to its full ability.

Incentivized

The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.

Incentivized

Offers support for the whole assets lifecycle. Use of key internal controls at various stages of asset lifecycle to ensure that business operations and reputation, and employee and customer health and data are not unnecessarily put at risk. InvGate assets help organizations to ensure that corporate and industry governance requirements related to IT assets and their use are adhered to.

Incentivized

We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.

Incentivized

• Better cost management and decision making.
• Improved IT Support capabilities and operations.
• Better risk management.

Incentivized

• Save a world of time when imaging
• Save a world of time with patch management
• Provides decent reports to get a snapshot quickly

Incentivized