ITCS-WebClock vs. Shiftboard

It's a great intro into a workforce management tool, but our use of it is basically as a calendar without it being linked to our actual calendars. It's just another tab that we have to keep open throughout our workday. It's great that we're able to see everyone who is working at what time and what channel of support, but I believe that there are visual aids that can be added to it to make everything much easier to read and more user-friendly.

Incentivized

• Provides alerts for missed punches
• Allows EE to review and approve their timesheet
• Easy to use reporting system

Incentivized

• Mobile accessibility
• Cloud-based software
• Compliant with all necessary information security standards

Incentivized

• The ability to print a month view of the schedule would be a great benefit.
• The signup list is a great feature, but there are too many steps to make it easy to use.
• The bulk add and delete process works well, but tends to be confusing for users.

Incentivized

I never sought out Shiftboard support.

Incentivized

MITC was our old phone based platform and ITCS is so much better. When reviewing replacements, all options seemed to stack up to each other pretty equally

Incentivized

We have not used another product like Shiftboard at our company.

Incentivized

• Less employee time spent trying to clock in
• Less manager time spent in managing timesheets

Incentivized

• Effective allocation to proper shows/projects for our network
• Effectively catches any discrepancies between scheduled hours and actual hours for employees
• Requires significant manpower to maintain scheduling accuracy

Incentivized