JustCall vs. Klaus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
JustCall
Score 8.2 out of 10
Small Businesses (1-50 employees)
JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven…
$30
per month per user
Klaus
Score 8.8 out of 10
N/A
High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°…
$0
Up to 10 conversation reviews per week
Pricing
JustCallKlaus
Editions & Modules
Essentials
$19.00 (1 user minimum)
per month per user
Team
$29.00 (2 users minimum)
per month per user
Pro
$49.00 ( 2 users minimum)
per month per user
Team Plus
$49.00 (2 users minimum)
Talk to Sales! Talk to Sales!
Pro Plus
$89.00 (2 users minimum)
per month per user
Business
Let's Talk! (10 users minimum)
Talk to Sales! Talk to Sales!
Business Plus
Let's Talk! (10 users minimum)
per month per user
Free Trial
$0.00
Up to 10 conversation reviews per week
Offerings
Pricing Offerings
JustCallKlaus
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOutbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network.Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews
More Pricing Information
Community Pulse
JustCallKlaus
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
JustCallKlaus
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
JustCall
7.8
7 Ratings
5% below category average
Klaus
-
Ratings
Multi-level Interactive Voice Response (IVR)8.17 Ratings00 Ratings
Call reports7.27 Ratings00 Ratings
Directory of employee names8.15 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
JustCall
7.7
7 Ratings
9% below category average
Klaus
-
Ratings
Answering rules7.97 Ratings00 Ratings
Call recording8.06 Ratings00 Ratings
Call park7.26 Ratings00 Ratings
Call screening7.46 Ratings00 Ratings
Message alerts8.16 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
JustCall
7.4
6 Ratings
11% below category average
Klaus
-
Ratings
Audio conferencing7.46 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
JustCall
7.0
4 Ratings
17% below category average
Klaus
-
Ratings
Mobile app for iOS6.53 Ratings00 Ratings
Mobile app for Android7.44 Ratings00 Ratings
Best Alternatives
JustCallKlaus
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Eleveo
Eleveo
Score 9.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JustCallKlaus
Likelihood to Recommend
8.8
(7 ratings)
-
(0 ratings)
User Testimonials
JustCallKlaus
Likelihood to Recommend
SaaS Labs
JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution. The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
Read full review
Klaus
No answers on this topic
Pros
SaaS Labs
  • Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
  • Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
  • Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
Read full review
Klaus
No answers on this topic
Cons
SaaS Labs
  • Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
  • Pricing seems to have increased, which affected the benefit we originally found in the service
  • Increased functionality, such as bulk SMS Messaging and power-dialer
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Klaus
No answers on this topic
Alternatives Considered
SaaS Labs
It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
Read full review
Klaus
No answers on this topic
Return on Investment
SaaS Labs
  • Positive impact as it has helped the business with a better communication.
  • I wish the latest messages would be on top!
Read full review
Klaus
No answers on this topic
ScreenShots

JustCall Screenshots

Screenshot of Agent AvailabilityScreenshot of SMS AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Tone Analysis

Klaus Screenshots

Screenshot of DashboardScreenshot of ReviewsScreenshot of NotificationsScreenshot of FiltersScreenshot of Extensions