Kaminario K2 (discontinued) vs. ServiceNow IT Operations Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kaminario K2 (discontinued)
Score 8.0 out of 10
N/A
Kaminario K2 was an on-premise flash array storage. Silk updated its brand and focus to reflect the move of customers to the cloud. The former Kaminario K2 product is no longer available.N/A
ServiceNow IT Operations Management
Score 8.8 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
Pricing
Kaminario K2 (discontinued)ServiceNow IT Operations Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Kaminario K2 (discontinued)ServiceNow IT Operations Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Kaminario K2 (discontinued)ServiceNow IT Operations Management
Features
Kaminario K2 (discontinued)ServiceNow IT Operations Management
AIOps Features
Comparison of AIOps Features features of Product A and Product B
Kaminario K2 (discontinued)
-
Ratings
ServiceNow IT Operations Management
8.8
2 Ratings
19% above category average
Monitoring and Alerting00 Ratings10.01 Ratings
Performance Analytics00 Ratings8.52 Ratings
Incident Management00 Ratings10.01 Ratings
Service Desk Integration00 Ratings7.52 Ratings
Root Cause Analysis00 Ratings9.02 Ratings
Capacity Planning Tool00 Ratings8.01 Ratings
Configuration and Change Management00 Ratings9.02 Ratings
Automated Remediation00 Ratings10.01 Ratings
Collaboration and Communication00 Ratings8.01 Ratings
Threat Intelligence00 Ratings8.01 Ratings
Best Alternatives
Kaminario K2 (discontinued)ServiceNow IT Operations Management
Small Businesses
DBeaver
DBeaver
Score 8.6 out of 10

No answers on this topic

Medium-sized Companies
DBeaver
DBeaver
Score 8.6 out of 10
Sumo Logic
Sumo Logic
Score 8.9 out of 10
Enterprises
DBeaver
DBeaver
Score 8.6 out of 10
ignio AIOps
ignio AIOps
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Kaminario K2 (discontinued)ServiceNow IT Operations Management
Likelihood to Recommend
8.0
(1 ratings)
9.1
(7 ratings)
Usability
-
(0 ratings)
8.8
(4 ratings)
User Testimonials
Kaminario K2 (discontinued)ServiceNow IT Operations Management
Likelihood to Recommend
Silk
K2 works well in our mixed-use virtual environment. I would not hesitate to place any workload on K2, it has always performed well. We use fiber-channel connectivity as it replaced our large legacy storage array, replacing one rack of spinning disks with 4U of flash.
Read full review
ServiceNow
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
Read full review
Pros
Silk
  • Great performance
  • Great support
  • Super-simple to use
Read full review
ServiceNow
  • In platform expertise and workflows, so we don't allows have to build everything from scratch.
  • Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
  • Increased investment in AIOps and automation
  • Relatively fast time to value with out-of-the-box capabilities and automation.
Read full review
Cons
Silk
  • Not well known, so third-party support is lacking
  • Data reduction is good, but not as good as expected (actual 2.7:1)
Read full review
ServiceNow
  • With the introduction of AIOps, we hope triaging outage impact can become more proactive
  • The UI could be greatly enhanced and simplified for daily operations
  • ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it
Read full review
Usability
Silk
No answers on this topic
ServiceNow
We achieved in financial what we are aiming for, as our targets are fulfilled, we solved many issues using ServiceNow, Creation of knowledge article improved, Ticket system got customized, overall survey from the customer is 4 out of 5, customization is done without any hustle and integration was very easy.
Read full review
Alternatives Considered
Silk
We performed a bake-off with K2 and one other vendor and they performed identically. K2 pricing was aggressive, performance was great, and it offered the features that we needed at a price that we could afford
Read full review
ServiceNow
We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!
Read full review
Return on Investment
Silk
  • Installing K2 reduced runtime of one of our batch processes, freeing up one employee for other tasks.
  • Less time managing storage.
Read full review
ServiceNow
  • Makes it MUCH easier to understand impact between application and server
  • Makes it easier to understand impact from a change and what all it affects
Read full review
ScreenShots