Kaminario K2 (discontinued) vs. ServiceNow IT Operations Management

K2 works well in our mixed-use virtual environment. I would not hesitate to place any workload on K2, it has always performed well. We use fiber-channel connectivity as it replaced our large legacy storage array, replacing one rack of spinning disks with 4U of flash.

Incentivized

We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.

• Great performance
• Great support
• Super-simple to use

Incentivized

• license management
• Integrate with other tools
• Dashboards
• Change Management - impact analysis

Incentivized

• Not well known, so third-party support is lacking
• Data reduction is good, but not as good as expected (actual 2.7:1)

Incentivized

• They have a little more room for improvement on the reporting side, as well as on the IPC scheduling communications side.

We performed a bake-off with K2 and one other vendor and they performed identically. K2 pricing was aggressive, performance was great, and it offered the features that we needed at a price that we could afford

Incentivized

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.

• Installing K2 reduced runtime of one of our batch processes, freeing up one employee for other tasks.
• Less time managing storage.

Incentivized

• Saved license allocated to inactive users
• Allow better negotiation

Incentivized