KeySurvey vs. OpenWater

It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.

Incentivized

This software is highly recommended to all schools, institutions and companies that carry out contests and awards, as it will speed up the selection, evaluation, awards and rewards tasks. It allows the entire contest to be done digitally, saving a lot of time and costs.

Incentivized

• Ease of use for distributing email to large quantities of recepients.
• Exporting data for data evaluation and manipulation.
• Customizing the types of questions and response scoring.

• An omniChannel platform for end-to-end digital event management.
• Easy to use and intuitive user interface which works well for new users as well.
• Best support system which is very responsive for any problems or issues.

Incentivized

• Based on our usage we didn't face issues using KeySurvey

• The reporting capabilities can be improved to make analysis easier.
• Customization is a bit difficult and requires help from OpenWater support and the solution team.
• From an administration point of view, the interface and navigation can be simplified.

Incentivized

This decision is out of my hands.

We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue

Incentivized

In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.

Incentivized

• Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
• Improved customer service based on clients feedback
• The emails delivery report complimented our emails reports from other tools, so we used it for email db management!

• Removal of manual efforts in event management leading to low operating cost.
• Optimization and delight to employees lead to increased productivity.
• Ease of use which eliminates training cost and efforts.

Incentivized