What users are saying about
23 Ratings
4 Ratings
23 Ratings
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Score 9.2 out of 100
4 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Kofax Capture

If there is a desire to extract text from emails, documents, spreadsheets, and faxes this is the perfect platform for that. The only thing it does, extracting information, it does well. External information in terms of flat files, databases, and web services can be tied into the platform as well to allow line item matching, address validation, and other features that make it just an overall great ingestion system.
Anonymous | TrustRadius Reviewer

Sfax

Sfax is great for sending and receiving a high volume of faxes encrypted/HIPAA compliant documents. Sfax makes tracking the status of faxes easy and quick. Sfax may not be the most efficient or effective system for low volume faxing.
Peter Ellison | TrustRadius Reviewer

Pros

Kofax Capture

  • Images are easy to manipulate prior to incorporating them into the electronic health record.
  • It is very easy to use and compatible with our current software.
  • Very useful for our batch scanning needs.
Kimberley Thrash, MSHR, CHPSE | TrustRadius Reviewer

Sfax

  • Fax submission tracking.
  • Fax failure notification.
Peter Ellison | TrustRadius Reviewer

Cons

Kofax Capture

  • We struggled with configuring Kofax with AP Automation. We used to receive vouchers in different formats by different companies, by different departments. The people from different departments used to scan those vouchers through regular scanners to a central location, which ended up as image pdfs. We fed these image pdfs through Kofax Capture for character recognition, which was painful as the accuracy of recognition was 50 to 60%.
  • Having a connectors with a workflow tool would be helpful where people can validate and approve the output.
  • More samples and documentation related to use of API in .NET applications would be a good improvement, that would help users to adapt the product easily into their organization.
Anonymous | TrustRadius Reviewer

Sfax

  • Functionality can sometimes be difficult.
  • No driver compatibility with MAC operating system.
Peter Ellison | TrustRadius Reviewer

Likelihood to Renew

Kofax Capture

Kofax Capture 9.0
Based on 1 answer
Cost of Kofax is high, however the cost to benefit scenarios always pay off.
Anonymous | TrustRadius Reviewer

Sfax

No score
No answers yet
No answers on this topic

Support Rating

Kofax Capture

No score
No answers yet
No answers on this topic

Sfax

Sfax 7.0
Based on 1 answer
Sfax customer service is good, but can be a little slow to provide updates and solutions.
Peter Ellison | TrustRadius Reviewer

Alternatives Considered

Kofax Capture

Kofax Capture is much costlier with compared to other competitive applications but is also provides many more features than other applications.
Rahul Shinde | TrustRadius Reviewer

Sfax

Sfax fits better with our company's needs and HIPAA compliance needs.
Peter Ellison | TrustRadius Reviewer

Return on Investment

Kofax Capture

  • It met the business requirements.
  • Workstation licenses are a bit high, but it is from a large well established company that has been supporting this product a long time, and is well respected.
Daniel Harmuth | TrustRadius Reviewer

Sfax

  • Sfax can be costly with high volume.
  • The success rate of faxes is significantly higher than any other system we have used, which reduces the need to refaxing files.
Peter Ellison | TrustRadius Reviewer

Pricing Details

Kofax Capture

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sfax

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

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