What users are saying about
4 Ratings
3 Ratings
4 Ratings
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Score 9.8 out of 100
3 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Kooomo

Going live with our first Kooomo shop has been a success. Having tried several other e-commerce platforms through the years it has been a great experience to go live in a very short time to market without any bugs or problems. The SAAS model has proved to be the best suited for us and Kooomo in particular, has met all our expectations.
Marc Malagelada | TrustRadius Reviewer

ShipperHQ

ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Kooomo
9.3
ShipperHQ
10.0
Product catalog & listings
Kooomo
9.5
ShipperHQ
Product management
Kooomo
9.5
ShipperHQ
Bulk product upload
Kooomo
9.2
ShipperHQ
Branding
Kooomo
9.0
ShipperHQ
Mobile storefront
Kooomo
9.0
ShipperHQ
Product variations
Kooomo
9.4
ShipperHQ
Visual customization
Kooomo
9.4
ShipperHQ
CMS
Kooomo
9.1
ShipperHQ
Website integration
Kooomo
ShipperHQ
10.0

Online Shopping Cart

Kooomo
9.2
ShipperHQ
Abandoned cart recovery
Kooomo
9.0
ShipperHQ
Checkout user experience
Kooomo
9.4
ShipperHQ

Online Payment System

Kooomo
9.5
ShipperHQ
eCommerce security
Kooomo
9.5
ShipperHQ

eCommerce Marketing

Kooomo
9.0
ShipperHQ
Promotions & discounts
Kooomo
9.5
ShipperHQ
Personalized recommendations
Kooomo
8.5
ShipperHQ
SEO
Kooomo
8.9
ShipperHQ

eCommerce Business Management

Kooomo
8.4
ShipperHQ
8.2
Multi-site management
Kooomo
6.4
ShipperHQ
Order processing
Kooomo
9.5
ShipperHQ
Inventory management
Kooomo
8.7
ShipperHQ
Shipping
Kooomo
9.5
ShipperHQ
10.0
Custom functionality
Kooomo
8.0
ShipperHQ
6.4

Pros

Kooomo

  • Integration with the marketplaces: in Kooomo you can manage the products not only eCommerce, but also on Amazon and eBay
Giorgio Ghisalberti | TrustRadius Reviewer

ShipperHQ

  • It is easy to batch process orders.
  • It quickly calculates rates to compare.
  • It is easy to keep track of orders for future review.
Krisstina Hawks | TrustRadius Reviewer

Cons

Kooomo

  • The software comes as a Saas solution so you don’t have the access to the platform core but you have the capability to handle your content output with their integrated CMS.
Marco Casieri | TrustRadius Reviewer

ShipperHQ

  • The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
  • I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
  • I would also like to see the option for adding shipping rules if shipping management was integrated.
Nick Hunter | TrustRadius Reviewer

Likelihood to Renew

Kooomo

No score
No answers yet
No answers on this topic

ShipperHQ

ShipperHQ 10.0
Based on 1 answer
I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.
Anonymous | TrustRadius Reviewer

Usability

Kooomo

No score
No answers yet
No answers on this topic

ShipperHQ

ShipperHQ 8.0
Based on 1 answer
I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.
Anonymous | TrustRadius Reviewer

Support Rating

Kooomo

No score
No answers yet
No answers on this topic

ShipperHQ

ShipperHQ 10.0
Based on 1 answer
Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Kooomo

No answers on this topic

ShipperHQ

USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we have it now.
Krisstina Hawks | TrustRadius Reviewer

Return on Investment

Kooomo

  • Using Kooomo has enabled us to focus on the added value areas and forget about time-consuming areas such as performance, bugs, and software updates.
Marc Malagelada | TrustRadius Reviewer

ShipperHQ

  • ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
  • ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
  • One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.
Nick Hunter | TrustRadius Reviewer

Pricing Details

Kooomo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$5,530*

* per installation

Kooomo Editions & Modules

Edition
Marketplace connector$5,5001
Standard Storefront (all features + Marketplace)$22,0001
  1. per installation
Additional Pricing Details
The installation is paid as a 1-time set up fee. No recurring yearly or monthly fees. After that, the rev share model is applied that involves 3% of each transaction.

ShipperHQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$250*

* hour

ShipperHQ Editions & Modules

Edition
Essentials Plan$1001
Standard Plan$2501
Pro Plan$4001
Enterprisecall for pricing1
  1. month
Additional Pricing Details
Pricing may vary per platform as feature availability can vary per platform. For more information visit https://shipperhq.com/pricing.

Rating Summary

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