LeadDesk vs. Twilio
LeadDesk vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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LeadDesk | N/A | LeadDesk is a cloud contact center from the company of the same name in Helsinki, boasting customisable campaigns, queues, reports and operations. For outside sales, LeadDesk comes with eight different dialer modes, including auto and predictive dialers. For customer service agents, LeadDesk’s omnichannel customer service software collects all the customer's history to a clear, conversation-driven view. | $89 per month per license | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
LeadDesk | Twilio | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
LeadDesk | Twilio | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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LeadDesk | Twilio | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LeadDesk | Twilio | |
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Likelihood to Recommend | - (0 ratings) | 6.5 (72 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.1 (17 ratings) |
Support Rating | - (0 ratings) | 5.6 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
LeadDesk | Twilio | |
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Likelihood to Recommend | LeadDesk No answers on this topic | Twilio |
Pros | LeadDesk No answers on this topic | Twilio |
Cons | LeadDesk No answers on this topic | Twilio |
Likelihood to Renew | LeadDesk No answers on this topic | Twilio |
Usability | LeadDesk No answers on this topic | Twilio |
Performance | LeadDesk No answers on this topic | Twilio |
Support Rating | LeadDesk No answers on this topic | Twilio |
Implementation Rating | LeadDesk No answers on this topic | Twilio |
Alternatives Considered | LeadDesk No answers on this topic | Twilio |
Contract Terms and Pricing Model | LeadDesk No answers on this topic | Twilio |
Return on Investment | LeadDesk No answers on this topic | Twilio |
ScreenShots | Twilio Screenshots |