Loopa Community Software vs. ServiceNow Customer Service Management
Loopa Community Software vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Loopa Community Software | Enterprise companies (1,001+ employees) | Loopa is an online community platform for communication and collaboration. According to the vendor, Loopa is like Facebook's Workplace, but offers front-end customisation, seamless compatibility with your existing website, and is significantly cheaper. Loopa aims to answer the question, "How do you connect with people you don't know but already share an identity like work, school, university or profession with?" Diverse communities like alumni networks, large businesses, charities and… | $0.25 per user per month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All models include free customisation (branding and database integration). Mobile app and single sign-on, as well as custom features available by request. | — | ||||||||||||||
More Pricing Information |
Loopa Community Software | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Loopa Community Software | ServiceNow Customer Service Management | |
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Small Businesses | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Experience Cloud Score 8.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Loopa Community Software | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Loopa Community Software | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Loopa No answers on this topic | ServiceNow |
Pros | Loopa No answers on this topic | ServiceNow |
Cons | Loopa No answers on this topic | ServiceNow |
Usability | Loopa No answers on this topic | ServiceNow |
Support Rating | Loopa No answers on this topic | ServiceNow |
Alternatives Considered | Loopa No answers on this topic | ServiceNow |
Return on Investment | Loopa No answers on this topic | ServiceNow |
ScreenShots | Loopa Community Software Screenshots |