Likelihood to Recommend Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.
Read full review Momentive (SurveyMonkey, Inc)
This software is very well suited for situations where a group of individuals is being asked about their work experience, meeting, professional development, training, etc.. in any way while it is desired by the admin to alter the way content is delivered for better results to educators, etc… This software would be less appropriate in a setting where questions from only a few individuals are taken, making it easier to tell which person likely answered which survey.
Read full review Pros Easy progress reports using a type of "mail merge" built in template Reports tab is a nice feature Seems fairly stable and reliable Read full review Momentive (SurveyMonkey, Inc)
Providing employees an opportunity to self-reflect Providing employees an opportunity to provide interactive feedback, ask questions, and provide details anonymously Organizational transparency--we can identify where we are and how we feel Departmental remediation--we can identify opportunities when we have a low score in a department Read full review Cons Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand. Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal. Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue... Read full review Momentive (SurveyMonkey, Inc)
More offerings in targeting Easier external reporting function More question flexibility Read full review Likelihood to Renew Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities
Read full review Momentive (SurveyMonkey, Inc)
Support Rating I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
Read full review Momentive (SurveyMonkey, Inc)
Alternatives Considered Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!
Read full review Momentive (SurveyMonkey, Inc)
We were using a homegrown Google Doc that wasn't well worded and was not confidential. Although I appreciated the attempt from the former HR person to gather feedback, we needed a system that was more confidential and dedicated to gathering feedback in alignment with our corporate values. A Google Doc was not the right place for that.
Read full review Return on Investment Maestro allows me to log all communication with families, eliminating any question as to when I reached out Maestro is a huge time saver with sending progress reports Maestro lacks customization that would make teachers more efficient Read full review Momentive (SurveyMonkey, Inc)
It’s helped me to feel that I, as a teacher, am being listened to and policies, structures, procedures, etc..are being adjusted for the good of all. This software helps to accumulate a wide variety of opinions across many different gender types, races, ethnicities, age groups, and backgrounds, providing a clear and consistent consensus from a group of varied individuals. This software provides clarity on the overall consensus, providing an opportunity for growth as a business, which allows for better run procedures and a much better climate among all. Read full review ScreenShots