MaintainX vs. ServiceNow Enterprise Asset Management

MaintainX would work best for any organization that has work orders with multiple steps to complete (especially for repeated work orders) and multiple employees to manage. It would also be especially good for businesses where the work schedule is variable or if the same steps need to be completed regularly

Incentivized

Companies with a lot of devices to keep track of. Maintaining an inventory in something on prem and not sturctured could lead to a mess of data. It is better to have it in the cloud with drop down choices to pick up. That way people can't write anything they want and you wind up with no consistency.

Incentivized

• Captures and retains vital information on work carried out on our equipment.
• provides suite of reporting tools to satisfy multitude of legislative and H+S requirements.
• allows us to input photographs and even videos on tasks completed.
• Provides functionality to create and follow specific procedures.

• Missing some functions, but the team is always on top of innovation so if I don't see it today, it may be there tomorrow.
• Wish there was a simpler way for operators to complete inspections rather than having to create work requests.
• Pricing is confusing and the way that they have their billing set up is strange.

Incentivized

From the initial trial period to now using the system in full, the system was easy to navigate from the very start. The teaching videos within the system are excellent and really help with how to use the system effectively

EMaint was limited as to what it could do on the mobile side. MaintainX was built on a mobile platform and is a mobile-first system, with full functionality on both mobile and desktop. MaintainX has increased our usability for all of our technicians.

Incentivized

It does a pretty good job when compared to CounterACT by Forescout. To be honest the inventory our CounterACT servers collect on every device on the network is vast compared to what is in SNOW. CounterACT has a module for SNOW and can share its CMDB. We hope to utilize in the future.

Incentivized

• It has helped not only my team, but the management of our company to see what we do and how we are doing maintenance.
• Our inventory is a lot to work on, but MaintainX has changed the way we used to inventory and makes it easier for the team to check out or put away parts.
• Having QR codes around our building for requesters and maintenance to scan has helped out when trying to decipher where the problem is.

Incentivized