ADAudit Plus offers real-time monitoring,
user and entity behaviour analytics, and change audit reports that helps users keep AD and IT infrastructure secure and compliant. Track all changes to Windows AD objects including users, groups,
computers, GPOs, and OUs. Achieve hybrid AD monitoring with a single, correlated view of all
the activities happening across both on-premises AD and Azure AD. Monitor every user's logon and logoff activity, including…
$595
per year
ServiceNow IT Service Management
Score 8.4 out of 10
N/A
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.
$10,000
per year
Pricing
ManageEngine ADAudit Plus
ServiceNow IT Service Management
Editions & Modules
Standard
$595
per year
Professional
$945
per year
Starting Price
$10,000.00
per year
Offerings
Pricing Offerings
ManageEngine ADAudit Plus
ServiceNow IT Service Management
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Pricing is dependent on the number of domain controllers and starts at $595/year for the Standard edition, and $945/year for the Professional edition.
ManageEngine is mostly a "check the box" solution for SIEM systems. We needed something that satisfied our customer and was cost-effective. I would highly rate the system on "worth what paid for". Support is eager to please and prompt. My only issue is that it's mostly based outside the US with helpful, but non-native speakers so it's hard to understand them. I wish they would spring for better help "phone lines" so I'm not dealing with difficult to understand and unclear speakers.
In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
ManageEngine ADAudit Plus changes for user and group management can be looked up in builtin reports
You can build your own reports based on almost every logic you can think of
You have the ability to create alerts based on logic and filters and sendout custom alerts to email, SMS or other means.
First you need to understand the basics of the software, after that the software itself is very helpfull in configuring specific items.
I really love the support that ManageEngine is giving the customer, for all questions I use the chat on their website. This is for me the best remote support I ever saw, and I saw a lot in my 20 years of experience in IT.
When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
In earlier releases there were quite a few bugs and performance issues. These have since been resolved.
When integrated with the Log360 Suite, it can be confusing on whether EventLog Analyzer or ADAudit Plus are "managing"/"Ingesting" the data from a given endpoint.
It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
It works great for everything we need and use. Any issues in the software are pretty easy to resolve with tech support. And they are very responsive to resolving issues. Even ones where a fix/patch are required. At present, the software does everything we need it to for compliance, audit, and account review.
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
ADAudit with its cloud and on prem install option allows any organization to get in on AD report management. Whether you need to report internally only for for external audit controls its a great tool with flexibility to handle most any user or group report capability. Since this also includes m365 integration it enables IT pros to administer usage, license, cost control and permission access to most anything in Microsoft's portfolio. Its a great tool all around for AD integrated access needs.
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
The attention to cases or situations with the tool has been exceptional. being able to count on the manufacturer either by mail, call or chat. generate cases directly from the application allows you to have personalized support in order to solve problems that has been able to appear.
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
The remote setup team helped when i needed it and setup weas very straight forward and easy. The advanced setup for an external db and customizations for our latest version AD environment went pretty easy once they found documentation on customization.
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
In terms of features, ADAudit Plus offers a comprehensive set of features for monitoring and auditing Active Directory, including real-time alerts, detailed reports, and user behavior analytics. The platform also offers support for multiple platforms, including Windows, UNIX, and Linux, as well as integration with other ManageEngine tools.
We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
Overall ServiceNow has a positive impact on getting the SLA of tickets down in supporting our customers.
One negative impact has been the amount of time to get the product to produce an ROI, it's almost too big to fail and too big to replace. You almost become committed to the product. Good or bad.
Another negative impact would be if you track metrics of employees and time tracking, there is a lot of scenarios where engineers will track time on tickets but not get credit for closing them as the assignee function of tickets can only be tied to one user and credits only the engineer who closes the ticket.
Another positive impact would be the level of security for permissions and scaling the workloads is robust and you will get out of the system what your team is willing to put in.
