Matrix42 Service Management vs. Microsoft System Center Service Manager

Matrix42 Service Management

Microsoft System Center Service Manager

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Matrix42 Service Management	Score 6.0 out of 10	N/A	Matrix42 Service Management is an ITSM solution suite.	N/A
Microsoft System Center Service Manager	Score 8.3 out of 10	N/A	Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.	N/A

Pricing

Matrix42 Service Management

Microsoft System Center Service Manager

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Matrix42 Service Management	Microsoft System Center Service Manager
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Matrix42 Service Management	Microsoft System Center Service Manager
Top Pros	No answers on this topic	Pro Microsoft products Pro Compliance management Pro Central place
Top Cons	No answers on this topic	Minus System center Minus Overly complex Minus Run smoothly

Features

Matrix42 Service Management

Microsoft System Center Service Manager

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Matrix42 Service Management - Ratings	Microsoft System Center Service Manager 7.8 7 Ratings 4% below category average
Organize and prioritize service tickets	00 Ratings	8.04 Ratings
Expert directory	00 Ratings	7.03 Ratings
Service restoration	00 Ratings	7.04 Ratings
Self-service tools	00 Ratings	8.75 Ratings
Subscription-based notifications	00 Ratings	7.04 Ratings
ITSM collaboration and documentation	00 Ratings	9.76 Ratings
ITSM reports and dashboards	00 Ratings	7.16 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	Matrix42 Service Management - Ratings	Microsoft System Center Service Manager 8.2 7 Ratings 0% above category average
Configuration mangement	00 Ratings	9.86 Ratings
Asset management dashboard	00 Ratings	8.77 Ratings
Policy and contract enforcement	00 Ratings	6.05 Ratings

Change management

Comparison of Change management features of Product A and Product B
	Matrix42 Service Management - Ratings	Microsoft System Center Service Manager 6.7 6 Ratings 22% below category average
Change requests repository	00 Ratings	6.16 Ratings
Change calendar	00 Ratings	6.05 Ratings
Service-level management	00 Ratings	8.05 Ratings

Best Alternatives
	Matrix42 Service Management	Microsoft System Center Service Manager
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Ivanti Neurons for ITSM Score 9.1 out of 10	Ivanti Neurons for ITSM Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Matrix42 Service Management	Microsoft System Center Service Manager
Likelihood to Recommend	- (0 ratings)	8.8 (7 ratings)
Support Rating	- (0 ratings)	8.9 (2 ratings)

User Testimonials
	Matrix42 Service Management	Microsoft System Center Service Manager
Likelihood to Recommend	Matrix42 No answers on this topic	Microsoft I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs. Incentivized Mostafa Dakam IT Administrator Read full review
Pros	Matrix42 No answers on this topic	Microsoft This tool is used to track support requests among our IT staff. We use this tool to automate some more routine tasks. Incentivized Verified User Anonymous Read full review
Cons	Matrix42 No answers on this topic	Microsoft Kind of clunky. Takes a lot a lot a lot of configuration. There is a lot of jargon to learn to be able to use it to its full ability. Incentivized Matthew Smith System Administrator Read full review
Support Rating	Matrix42 No answers on this topic	Microsoft The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time. Incentivized Mostafa Dakam IT Administrator Read full review
Alternatives Considered	Matrix42 No answers on this topic	Microsoft We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running. Incentivized Verified User Anonymous Read full review
Return on Investment	Matrix42 No answers on this topic	Microsoft Save a world of time when imaging Save a world of time with patch management Provides decent reports to get a snapshot quickly Incentivized Verified User Anonymous Read full review
ScreenShots