MatrixCare vs. NextGen Healthcare EHR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MatrixCare
Score 6.9 out of 10
N/A
MatrixCare, by ResMed, includes a suite of applications supporting in-patient assisted living operations, with CareAssist as the central application as its eMAR & point of care system. Also MatrixCare applications support KPI tracking, workforce management and payroll, and other processes inherent in providing in-patient care.N/A
NextGen Healthcare EHR
Score 8.2 out of 10
N/A
NextGen Healthcare provides ambulatory practices of all size solutions along with dedicated support and professional services. NextGen® Enterprise EHR offers practices configurable clinical content, workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, providers’ smartphones become an extension of the EHR, saving time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text,…N/A
Pricing
MatrixCareNextGen Healthcare EHR
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MatrixCareNextGen Healthcare EHR
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
MatrixCareNextGen Healthcare EHR
Top Pros
Top Cons
Features
MatrixCareNextGen Healthcare EHR
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
MatrixCare
-
Ratings
NextGen Healthcare EHR
7.7
27 Ratings
2% above category average
Real-time eligibility verification00 Ratings8.726 Ratings
Claims management00 Ratings6.227 Ratings
Coding00 Ratings7.924 Ratings
Patient billing00 Ratings8.525 Ratings
Financial Reporting00 Ratings7.125 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
MatrixCare
-
Ratings
NextGen Healthcare EHR
8.7
20 Ratings
10% above category average
Rule-based scheduling00 Ratings8.01 Ratings
Automated appointment reminders00 Ratings8.420 Ratings
Automated patient check-in00 Ratings9.01 Ratings
Multi-location support00 Ratings9.01 Ratings
Calendar interface00 Ratings9.015 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
MatrixCare
-
Ratings
NextGen Healthcare EHR
7.3
27 Ratings
1% above category average
Charting / document management00 Ratings8.027 Ratings
Templates00 Ratings7.626 Ratings
Patient portal00 Ratings6.726 Ratings
Mobile/tablet support00 Ratings6.619 Ratings
Fax integration00 Ratings7.01 Ratings
Integration with other EMR and PM systems00 Ratings8.218 Ratings
Workflow automation00 Ratings5.01 Ratings
Speech recognition00 Ratings7.618 Ratings
Customization00 Ratings8.024 Ratings
E-prescribing00 Ratings8.425 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
MatrixCare
-
Ratings
NextGen Healthcare EHR
7.7
27 Ratings
8% below category average
HIPAA compliance00 Ratings9.027 Ratings
Role-based permission levels00 Ratings6.01 Ratings
Data backups and redundancy00 Ratings9.01 Ratings
Local mode / networking failsafe00 Ratings7.01 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
MatrixCare
-
Ratings
NextGen Healthcare EHR
6.8
27 Ratings
11% below category average
Task tracking00 Ratings6.01 Ratings
Specialty-specific workflows00 Ratings6.01 Ratings
Multi-office / multi-physician capabilities00 Ratings8.527 Ratings
Best Alternatives
MatrixCareNextGen Healthcare EHR
Small Businesses

No answers on this topic

athenaClinicals
athenaClinicals
Score 9.4 out of 10
Medium-sized Companies

No answers on this topic

CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises

No answers on this topic

Epic
Epic
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MatrixCareNextGen Healthcare EHR
Likelihood to Recommend
7.0
(6 ratings)
8.3
(28 ratings)
Usability
-
(0 ratings)
7.8
(22 ratings)
Performance
-
(0 ratings)
7.0
(1 ratings)
Support Rating
10.0
(1 ratings)
1.8
(1 ratings)
User Testimonials
MatrixCareNextGen Healthcare EHR
Likelihood to Recommend
ResMed
MatrixCare is well suited for the size of this company and its budget. The support is awesome, very professional, polite and knows what they're doing. It is also well suited for my company based on the type of healthcare, LTC, and rehab. Although I don't use the MDS features, I hear my colleagues say how much they like using them. The providers like that they are able to create their progress notes right into Matrix and I like that too because there are no paper notes needing to scan. The providers also find the dashboard very helpful for knowing what orders need to be signed and which patients are due for visits. I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.
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NextGen Healthcare
Nextgen Healthcare EHR is an all-in-one software, to appointment schedule, check in and check out through the visit, providers creating the record of the visit, however if Nextgen would allow unlimited characters in the provider template the record created would be more beneficial, accepting payments, to billing the encounter and posting the insurance payments electronically.
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Pros
ResMed
  • Store resident files, forms and scanned documents in a convenient location.
  • Navigate through each level of facility care for the super users is easy.
  • Security settings to make sure users can see what they need, not overly public per HIPPA rules.
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NextGen Healthcare
  • NextGen has always stayed on top of the many changes every year and remained certified. I have seen many EHR companies go out of business or seen users have to change EHR systems in order to remain compliant for reporting.
  • With NextGen, I am able to make a few customizations that my providers ask for to make their documentation easier. Not all EHR's are customizable. While it is not best practice to do a lot of customizations, sometimes it is worth the extra work to keep your providers happy!
  • I love going to the NextGen User Group Meeting they have every year. I always learn things I didn't know and learn more about the things I do. They offer classes for everyone no matter what you do that pertains to NextGen. Even Government updates for healthcare.
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Cons
ResMed
  • The reports can be challenging to run, having to reset the search criteria each time.
  • The MatrixCare program is not easily used on tablets.
  • There are some limitations with regards to the POC ability.
  • When the internet is down, there is not an offline version to be used in the interim.
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NextGen Healthcare
  • NextGen completely misses the mark for ASCs, especially multispecialty.
  • NextGen EHR constantly struggles with UDS reporting based on the EHR documentation.
  • NextGen EHR struggles to compete because of automation. Most practices want to be dexterous, but it's not sustainable as we look to AI and automation.
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Usability
ResMed
No answers on this topic
NextGen Healthcare
The usability of the product is great. The difficulty that we have is in the background with the speed of servers or of things loading. If there are any issues with the remote server, things can really slow down drastically.
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Performance
ResMed
No answers on this topic
NextGen Healthcare
Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going
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Support Rating
ResMed
I have not had any problems with MatrixCare; however, I do not use the whole system and have not had to call MatrixCare or have support from them so I'm not the best to comment on that.
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NextGen Healthcare
Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time
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Alternatives Considered
ResMed
MatrixCare is being used as it was already implemented with the branch of business that was acquire, but, MatrixCare does the best out of all of our different clinical based systems
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NextGen Healthcare
NG is like no other software I have ever used. I thought if you used one software they are all alike. Not this software, it is totally different but let me tell you very thorough and it also can track anything that anyone has done in a work day. Good auditing system.
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Return on Investment
ResMed
  • I'm hard-pressed to speak on behalf of the entire company, which consists of seven locations and I'm just the Health Information Manager. As far as my daily objectives, one positive impact is I no longer need a full-time assistant.
  • Another positive impact is the reduction of paper. Since I started here, there have been no paper records. MatrixCare provides a well-organized chart that is is easy to navigate through.
  • A third positive impact is related to the reduction of paper, ROI (Release of Information). MatrixCare provides records in a PDF format, which most receiving entities and individuals require.
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NextGen Healthcare
  • While in some cases, NextGen Healthcare EHR improves efficiency, most practices are not able to reduce staff, they usually have to actually have .5-1 more employees per physician or midlevel provider. These employee roles change and shift throughout the implementation and into the adaptation process. Those staff generally slowly transition to where they are needed next.
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ScreenShots

NextGen Healthcare EHR Screenshots

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