Mattersight Behavioral Analytics (discontinued) vs. OpenText Qfiniti
Mattersight Behavioral Analytics (discontinued) vs. OpenText Qfiniti
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A | |
OpenText Qfiniti | N/A | OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers. It includes OpenText Explore, which is advanced voice of the customer analytics, as well as Qfiniti managed services. | N/A |
Mattersight Behavioral Analytics (discontinued) | OpenText Qfiniti | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Mattersight Behavioral Analytics (discontinued) | OpenText Qfiniti | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Mattersight Behavioral Analytics (discontinued) | OpenText Qfiniti | |
---|---|---|
Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Behavioral Analytics (discontinued) | OpenText Qfiniti | |
---|---|---|
Likelihood to Recommend | 8.8 (39 ratings) | - (0 ratings) |
Likelihood to Renew | 9.1 (3 ratings) | - (0 ratings) |
Usability | 8.2 (2 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 7.3 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (1 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Online Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (1 ratings) | - (0 ratings) |
Configurability | 9.1 (1 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (1 ratings) | - (0 ratings) |
Mattersight Behavioral Analytics (discontinued) | OpenText Qfiniti | |
---|---|---|
Likelihood to Recommend | Discontinued Products | OpenText No answers on this topic |
Pros | Discontinued Products | OpenText No answers on this topic |
Cons | Discontinued Products | OpenText No answers on this topic |
Likelihood to Renew | Discontinued Products | OpenText No answers on this topic |
Usability | Discontinued Products | OpenText No answers on this topic |
Reliability and Availability | Discontinued Products | OpenText No answers on this topic |
Performance | Discontinued Products | OpenText No answers on this topic |
Support Rating | Discontinued Products | OpenText No answers on this topic |
In-Person Training | Discontinued Products | OpenText No answers on this topic |
Online Training | Discontinued Products | OpenText No answers on this topic |
Implementation Rating | Discontinued Products | OpenText No answers on this topic |
Alternatives Considered | Discontinued Products | OpenText No answers on this topic |
Scalability | Discontinued Products | OpenText No answers on this topic |
Return on Investment | Discontinued Products | OpenText No answers on this topic |
ScreenShots |