What users are saying about
11 Ratings
13 Ratings
11 Ratings
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Score 7.4 out of 100
13 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Maximizer CRM

Maximizer CRM is a great tool for customer relationship management. I would like to see more integration with other CRM programs to allow existing data to be easily imported. I would like to see an expanded calendar with better visibility to different users. For the price, it is a very powerful tool that we use daily.
Len Masek | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Maximizer CRM
7.7
Veeva CRM
7.6
Customer data management / contact management
Maximizer CRM
9.7
Veeva CRM
8.0
Workflow management
Maximizer CRM
5.0
Veeva CRM
8.1
Territory management
Maximizer CRM
6.2
Veeva CRM
7.1
Opportunity management
Maximizer CRM
9.4
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Maximizer CRM
5.9
Veeva CRM
7.6
Contract management
Maximizer CRM
9.4
Veeva CRM
7.1
Quote & order management
Maximizer CRM
7.0
Veeva CRM
6.1
Interaction tracking
Maximizer CRM
7.6
Veeva CRM
8.3
Channel / partner relationship management
Maximizer CRM
8.8
Veeva CRM
8.0

Customer Service & Support

Maximizer CRM
8.3
Veeva CRM
8.0
Case management
Maximizer CRM
8.0
Veeva CRM
8.0
Call center management
Maximizer CRM
8.0
Veeva CRM
8.0
Help desk management
Maximizer CRM
9.0
Veeva CRM
8.0

Marketing Automation

Maximizer CRM
7.3
Veeva CRM
7.1
Lead management
Maximizer CRM
9.1
Veeva CRM
7.0
Email marketing
Maximizer CRM
5.6
Veeva CRM
7.1

CRM Project Management

Maximizer CRM
7.9
Veeva CRM
7.5
Task management
Maximizer CRM
9.1
Veeva CRM
8.0
Billing and invoicing management
Maximizer CRM
6.0
Veeva CRM
7.6
Reporting
Maximizer CRM
8.8
Veeva CRM
6.9

CRM Reporting & Analytics

Maximizer CRM
8.6
Veeva CRM
6.4
Forecasting
Maximizer CRM
9.1
Veeva CRM
6.1
Pipeline visualization
Maximizer CRM
7.7
Veeva CRM
7.7
Customizable reports
Maximizer CRM
9.1
Veeva CRM
5.4

Customization

Maximizer CRM
5.0
Veeva CRM
7.4
Custom fields
Maximizer CRM
6.5
Veeva CRM
7.2
Custom objects
Maximizer CRM
2.0
Veeva CRM
7.2
Scripting environment
Maximizer CRM
5.0
Veeva CRM
7.3
API for custom integration
Maximizer CRM
6.6
Veeva CRM
7.9

Security

Maximizer CRM
10.0
Veeva CRM
9.0
Single sign-on capability
Maximizer CRM
10.0
Veeva CRM
9.0
Role-based user permissions
Maximizer CRM
10.0
Veeva CRM
9.0

Social CRM

Maximizer CRM
5.0
Veeva CRM
8.5
Social data
Maximizer CRM
5.0
Veeva CRM
8.0
Social engagement
Maximizer CRM
5.0
Veeva CRM
9.0

Integrations with 3rd-party Software

Maximizer CRM
4.9
Veeva CRM
9.0
Marketing automation
Maximizer CRM
4.9
Veeva CRM
9.0
Compensation management
Maximizer CRM
4.9
Veeva CRM

Platform

Maximizer CRM
9.4
Veeva CRM
9.2
Mobile access
Maximizer CRM
9.4
Veeva CRM
9.2

Pros

Maximizer CRM

  • User-friendly, straightforward menus, and not many hidden attributes that you need to dig deep into.
  • Simple, not at all complicated.
  • Ideal for small to medium size business.
AROOP VACHALI | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Maximizer CRM

  • It is difficult to look directly in the database for information. This is mainly do to the flexible/customizable nature of the program. Because of this, tables and columns in the database are very generic and low level information can be difficult to find.
  • The ability to remotely sync in with the server and update the data can be very slow, depending on the amount of new data that needs to be pushed from the remote location.
Shayne Froelich | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Maximizer CRM

Maximizer CRM 10.0
Based on 1 answer
We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Shayne Froelich | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Support Rating

Maximizer CRM

Maximizer CRM 8.0
Based on 2 answers
The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Shayne Froelich | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Maximizer CRM

We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Thomas Laut | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

Maximizer CRM

  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Len Masek | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Screenshots

Maximizer CRM

Veeva CRM

Pricing Details

Maximizer CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$29*

* per user/Month

Maximizer CRM Editions & Modules

On-premise Edition
Business Plus$491
Insights$891
  1. Per User / Month
SaaS Edition
Small Office$291
Business Plus$491
Insights$891
  1. Per User / Month
Additional Pricing Details
All pricing in USD. Monthly no contract subscription option available.

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Veeva CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Maximizer CRM
8.0
Veeva CRM
8.1

Likelihood to Renew

Maximizer CRM
10.0
Veeva CRM

Support Rating

Maximizer CRM
8.0
Veeva CRM

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