Likelihood to Recommend They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.
Read full review Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.
Read full review Pros Process credit card payments. Collect money faster. Integrated with our NetSuite ERP system. Read full review They are reliable. I can count on everything going smoothly with transactions. They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees. They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues. Read full review Cons User interface. Account support for smaller businesses. Read full review It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that. The ability to be able to offer discounted rates at a smaller threshold would be nice. Read full review Likelihood to Renew Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
Read full review Usability Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused
Read full review Support Rating Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.
Read full review Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
Read full review Implementation Rating It took less than an hour to have everything setup and running
Read full review Alternatives Considered Much better rates and better to deal with.
Read full review We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.
Read full review Return on Investment Reduced outstanding receivables. Read full review It makes getting money from your clients really easy It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept It is very easy to integrate with online assets of the company In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude. As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it. Read full review ScreenShots