Likelihood to Recommend Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.
Read full review I would recommend Upwork to a colleague as a solution to workplace issues. Our company has utilized Upwork to vet out potential competitors as well as partners in a lengthy data analysis project, as well as given our engineering team extra hands when implementing new products, projects, and features. This has allowed our company to stay on track with projects without in-house manpower.
Read full review Pros The timer to track the technicians time is wonderful. Integrates well with QuickBooks. The mobile app is great. Read full review Allows us to filter freelancers by location. This is especially important when working across time zones. Upwork is one of the only freelancing websites that actually provides a filter for US based contractors; and they rigorously verify this. Huge candidate pool. You're almost guaranteed to find a few individuals who specialize in whatever you're looking for. Allows both fixed bid and hourly. Each one is useful for different kinds of projects. Read full review Cons mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it. mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note. mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app. Read full review In my opinion the worst customer service. It is impossible to contact them via phone, and they are not transparent about their decisions. I feel they don't have the freelance community's best interest in mind. Their focus is on the companies that pay. Freelancers are disposable. They charge ridiculous fees to the freelancers that are the ones that need the money the most because they are the ones starting their businesses. It is like if your employer charges you for coming to work. Read full review Likelihood to Renew The staff at Mhelpdesk have been incredible. They are consistently adding new features and are willing to work with us to meet our company's needs
Read full review Usability It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.
Read full review Support Rating Support has been great. Rarely have I ever had an issue that has required support but when I have they have been great. I did have to interact with support to confirm my identity and the process was easy and quick and support was helpful to know what I needed to do to accomplish that task.
Read full review Alternatives Considered When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.
Read full review Upwork is better suited for finding contractors that you can have ongoing relationships. Compared to
Fiverr , it's a much easier process to find qualified designers rather than one-time contractors to design simple things for you. The interface is easier to use as well and the billing management makes it so much cleaner and easier to know how much we're spending and how contractors are logging work hours.
Read full review Return on Investment It has overall been positive Read full review We have gotten close to 50% of all of our clients through the platform. Upwork backs the work done through the platform, so no matter what the client or person you are working with does, you get paid for the work that you do. You aren't left hanging after doing hours of work for a client and then never getting paid for it. Made it easy to communicate with clients from different parts of the world and set up partnerships and agreements in an easier fashion. I would highly recommend it to anyone with a unique skill set. Read full review ScreenShots