Microsoft Parature (Discontinued) vs. ServiceNow Customer Service Management
Microsoft Parature (Discontinued) vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Microsoft Parature (Discontinued) | N/A | Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged to migrate to Microsoft Dynamics 365 Customer Service. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Microsoft Parature (Discontinued) | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Microsoft Parature (Discontinued) | ServiceNow Customer Service Management | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Microsoft Parature (Discontinued) | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Microsoft Parature (Discontinued) | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 6.7 (10 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 6.1 (10 ratings) | - (0 ratings) |
Usability | 2.0 (2 ratings) | 10.0 (1 ratings) |
Availability | 7.5 (2 ratings) | - (0 ratings) |
Support Rating | 1.0 (1 ratings) | 9.0 (1 ratings) |
Microsoft Parature (Discontinued) | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Microsoft | ServiceNow |
Pros | Microsoft | ServiceNow |
Cons | Microsoft | ServiceNow |
Likelihood to Renew | Microsoft | ServiceNow No answers on this topic |
Usability | Microsoft | ServiceNow |
Reliability and Availability | Microsoft | ServiceNow No answers on this topic |
Support Rating | Microsoft | ServiceNow |
Alternatives Considered | Microsoft | ServiceNow |
Return on Investment | Microsoft | ServiceNow |
ScreenShots |