TrustRadius

Microsoft System Center Service Manager vs. Oomnitza

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft System Center Service Manager
Score 8.3 out of 10
N/A
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A
Oomnitza
Score 7.0 out of 10
N/A
Oomnitza, in San Francisco, offers an IT Asset Management platform designed to provide organizations a comprehensive solution to track and manage their assets. Oomnitza's cloud-based asset tracking software is presented as a connected, automated and visualized solution providing a single place to track and optimize everything that powers a business. They state their approach is “Thing Management” versus asset management.N/A
Pricing
Microsoft System Center Service ManagerOomnitza
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Microsoft System Center Service ManagerOomnitza
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Microsoft System Center Service ManagerOomnitza
Top Pros
Top Cons
Features
Microsoft System Center Service ManagerOomnitza
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Microsoft System Center Service Manager
7.8
7 Ratings
4% below category average
Oomnitza
-
Ratings
Organize and prioritize service tickets8.04 Ratings00 Ratings
Expert directory7.03 Ratings00 Ratings
Service restoration7.04 Ratings00 Ratings
Self-service tools8.75 Ratings00 Ratings
Subscription-based notifications7.04 Ratings00 Ratings
ITSM collaboration and documentation9.76 Ratings00 Ratings
ITSM reports and dashboards7.16 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Microsoft System Center Service Manager
8.2
7 Ratings
0% above category average
Oomnitza
-
Ratings
Configuration mangement9.86 Ratings00 Ratings
Asset management dashboard8.77 Ratings00 Ratings
Policy and contract enforcement6.05 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
Microsoft System Center Service Manager
6.7
6 Ratings
22% below category average
Oomnitza
-
Ratings
Change requests repository6.16 Ratings00 Ratings
Change calendar6.05 Ratings00 Ratings
Service-level management8.05 Ratings00 Ratings
Best Alternatives
Microsoft System Center Service ManagerOomnitza
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
ConnectWise RMM
ConnectWise RMM
Score 7.9 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft System Center Service ManagerOomnitza
Likelihood to Recommend
8.8
(7 ratings)
-
(0 ratings)
Support Rating
8.9
(2 ratings)
-
(0 ratings)
User Testimonials
Microsoft System Center Service ManagerOomnitza
Likelihood to Recommend
Microsoft
I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.
Mostafa Dakam | TrustRadius Reviewer
Mostafa Dakam
IT Administrator
Read full review
Oomnitza
No answers on this topic
Pros
Microsoft
  • This tool is used to track support requests among our IT staff.
  • We use this tool to automate some more routine tasks.
Verified User
Anonymous
Read full review
Oomnitza
No answers on this topic
Cons
Microsoft
  • Kind of clunky.
  • Takes a lot a lot a lot of configuration.
  • There is a lot of jargon to learn to be able to use it to its full ability.
Matthew Smith | TrustRadius Reviewer
Matthew Smith
System Administrator
Read full review
Oomnitza
No answers on this topic
Support Rating
Microsoft
The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.
Mostafa Dakam | TrustRadius Reviewer
Mostafa Dakam
IT Administrator
Read full review
Oomnitza
No answers on this topic
Alternatives Considered
Microsoft
We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.
Verified User
Anonymous
Read full review
Oomnitza
No answers on this topic
Return on Investment
Microsoft
  • Save a world of time when imaging
  • Save a world of time with patch management
  • Provides decent reports to get a snapshot quickly
Verified User
Anonymous
Read full review
Oomnitza
No answers on this topic
ScreenShots