What users are saying about
233 Ratings
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Score 8 out of 100
51 Ratings
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Score 7 out of 100

Likelihood to Recommend

MicroStrategy Analytics

MSTR is great for any organization that is looking for a way to deliver complicated data in an uncomplicated way. From business teams to marketing and finance, several departments benefit from using MSTR to keep track of KPIs enabling teams to make optimizations along the way. MSTR provides great visual representations of data enabling team members to distill thousands of data points into easily digestible charts and graphs
Anonymous | TrustRadius Reviewer

NICE Nexidia Analytics

IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

MicroStrategy Analytics
8.0
NICE Nexidia Analytics
Pixel Perfect reports
MicroStrategy Analytics
7.6
NICE Nexidia Analytics
Customizable dashboards
MicroStrategy Analytics
8.6
NICE Nexidia Analytics
Report Formatting Templates
MicroStrategy Analytics
7.8
NICE Nexidia Analytics

Ad-hoc Reporting

MicroStrategy Analytics
7.8
NICE Nexidia Analytics
Drill-down analysis
MicroStrategy Analytics
8.3
NICE Nexidia Analytics
Formatting capabilities
MicroStrategy Analytics
8.1
NICE Nexidia Analytics
Integration with R or other statistical packages
MicroStrategy Analytics
7.2
NICE Nexidia Analytics
Report sharing and collaboration
MicroStrategy Analytics
7.7
NICE Nexidia Analytics

Report Output and Scheduling

MicroStrategy Analytics
7.7
NICE Nexidia Analytics
Publish to Web
MicroStrategy Analytics
7.8
NICE Nexidia Analytics
Publish to PDF
MicroStrategy Analytics
8.8
NICE Nexidia Analytics
Report Versioning
MicroStrategy Analytics
7.7
NICE Nexidia Analytics
Report Delivery Scheduling
MicroStrategy Analytics
7.8
NICE Nexidia Analytics
Delivery to Remote Servers
MicroStrategy Analytics
6.4
NICE Nexidia Analytics

Data Discovery and Visualization

MicroStrategy Analytics
8.3
NICE Nexidia Analytics
Pre-built visualization formats (heatmaps, scatter plots etc.)
MicroStrategy Analytics
7.8
NICE Nexidia Analytics
Location Analytics / Geographic Visualization
MicroStrategy Analytics
9.0
NICE Nexidia Analytics
Predictive Analytics
MicroStrategy Analytics
8.0
NICE Nexidia Analytics

Access Control and Security

MicroStrategy Analytics
8.5
NICE Nexidia Analytics
Multi-User Support (named login)
MicroStrategy Analytics
8.2
NICE Nexidia Analytics
Role-Based Security Model
MicroStrategy Analytics
8.8
NICE Nexidia Analytics
Multiple Access Permission Levels (Create, Read, Delete)
MicroStrategy Analytics
8.5
NICE Nexidia Analytics
Single Sign-On (SSO)
MicroStrategy Analytics
8.7
NICE Nexidia Analytics

Mobile Capabilities

MicroStrategy Analytics
8.2
NICE Nexidia Analytics
Responsive Design for Web Access
MicroStrategy Analytics
7.8
NICE Nexidia Analytics
Dedicated iOS Application
MicroStrategy Analytics
9.0
NICE Nexidia Analytics
Dedicated Android Application
MicroStrategy Analytics
8.7
NICE Nexidia Analytics
Dashboard / Report / Visualization Interactivity on Mobile
MicroStrategy Analytics
7.3
NICE Nexidia Analytics

Application Program Interfaces (APIs) / Embedding

MicroStrategy Analytics
8.6
NICE Nexidia Analytics
REST API
MicroStrategy Analytics
9.0
NICE Nexidia Analytics
Javascript API
MicroStrategy Analytics
8.2
NICE Nexidia Analytics
iFrames
MicroStrategy Analytics
8.7
NICE Nexidia Analytics
Java API
MicroStrategy Analytics
9.0
NICE Nexidia Analytics
Themeable User Interface (UI)
MicroStrategy Analytics
8.0
NICE Nexidia Analytics
Customizable Platform (Open Source)
MicroStrategy Analytics
8.7
NICE Nexidia Analytics

Pros

MicroStrategy Analytics

  • I think the dashboards are quite helpful to visualize on the spot data.
  • Creation of facts and attributes is simple - I have no programming experience and was still able to create and modify these items.
  • Scheduling reports to be run on a daily, weekly, or hourly basis is simple. It provides updated data on a timed basis with no need to go back into the program.
Anonymous | TrustRadius Reviewer

NICE Nexidia Analytics

  • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
  • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
  • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Cassandra Fulcher | TrustRadius Reviewer

Cons

MicroStrategy Analytics

  • Visual Insight have multiple limitations. Few of them are listed here - i)Cannot change default graph colors ii) text/graph formatting are very very limited iii)Add metric to Color by / Thresholds is not possible iv)one of the worst limitation of the VI in older versions is that it is not possible to create filters that apply only to a specific visualization. For example if there are 4 graphs in one dashboard & if you have filters then those filters would be applicable for all of them
  • Some formatting options are not there either on Web or Developer especially while dealing with a document. We have to use both Web & Developer to solve issues.
  • While connecting with MDX cube reporting loses a lot of features.
Abanish Mishra | TrustRadius Reviewer

NICE Nexidia Analytics

  • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
  • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
  • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
Jordan Lenaburg | TrustRadius Reviewer

Likelihood to Renew

MicroStrategy Analytics

MicroStrategy Analytics 9.9
Based on 27 answers
I would always choose to renew MicroStrategy as long as they lead the market in features, functionality and price. The support of MicroStrategy is timely and professional, I frequently get answers to my questions within 24 hours and normally have solutions within 48 hours. Training available for MicroStrategy completely covers everything required to be able to expertly use MicroStrategy and understand data warehousing.
Paul Campbell | TrustRadius Reviewer

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
WaDee'ah Crowder | TrustRadius Reviewer

Usability

MicroStrategy Analytics

MicroStrategy Analytics 10.0
Based on 4 answers
The standard grid reporting could look more like the styling and object used for the Import and Visual Insight products. In addition, object properties almost seem to be hidden when first using the product. It's as if they are asking the engineers to only use the presets we make available...and, these presets are 10+ years old. On the positive side, Microstrategy seems to be the only product, not named Cognos, which can scale to Big Data. The product is "hackable" via the SDK or tricking the Intelligence Server to do uncommon things. The Microstrategy development team also seems to be very involved with their OEM partners; especially when it comes to features and enhancements. A large majority of the improvements we suggested have made it into the product or on the roadmap for future enhancements. Only suckas fall for the shiny objects from most other vendors; Microstrategy is really the only choice for Enterprise BI.
Wm. Dexter Jones | TrustRadius Reviewer

NICE Nexidia Analytics

NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy
Anonymous | TrustRadius Reviewer

Reliability and Availability

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 3 answers
I've never had an issue with MicroStrategy not being available due to MicroStrategy application malfunction. It is very robust and only failures I've seen were due to user error or the platform the machine running the service failed some how.
Paul Campbell | TrustRadius Reviewer

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
Cassandra Fulcher | TrustRadius Reviewer

Performance

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 3 answers
Being able to customize the performance based on the business need is extremely powerful. Proper configuration and understanding of the usage pattern is key, if the technical ability of the architect is not at top level, then the product will not be configured correctly which will lead to poor performance.
Paul Campbell | TrustRadius Reviewer

NICE Nexidia Analytics

NICE Nexidia Analytics 7.3
Based on 1 answer
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
Cassandra Fulcher | TrustRadius Reviewer

Support Rating

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 7 answers
Good user community. Support team is available if you are under AMC. You get decent support after raising the support ticket. If it is product bug they will inform you and let you know which patch will resolve the same.
Dharmesh Shah | TrustRadius Reviewer

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
Cassandra Fulcher | TrustRadius Reviewer

In-Person Training

MicroStrategy Analytics

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
Cassandra Fulcher | TrustRadius Reviewer

Online Training

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 5 answers
I have attended many trainings offered by MicroStrategy; both distance and in-person training. I earned my CRD (Certified Report Developer) certification via the online training. I found the training to be well organized and concise. Overall I will definitely continue to increase my knowledge with MicroStrategy via the online training offering.
Shawn Stephens | TrustRadius Reviewer

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
Cassandra Fulcher | TrustRadius Reviewer

Implementation Rating

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 7 answers
We measured following KPI for the success
  • Increase in Business Feeds Loads
  • Reduction in Controllers Manual Work.
  • Conversion of Manual Work into Systematic Workflows.
  • Increase in Customer Spend
  • Reduction in Service costs
  • Reduction in time-to-market for new campaigns
  • Increase in cross sell and Up sell
  • Error reduction in customer Identification
  • Existing client retained
Dharmesh Shah | TrustRadius Reviewer

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
Cassandra Fulcher | TrustRadius Reviewer

Alternatives Considered

MicroStrategy Analytics

Tableau is probably MicroStrategy Analytic's biggest competitor I've noticed over time, and I'm not sure why. Tableau only covers visualizations independently for each business user, which then creates the issues of every employee creating their own version of the data, and then you have 20 versions of the truth. A enterprise data warehouse and MicroStrategy's Visual Insight is a better method.
Anonymous | TrustRadius Reviewer

NICE Nexidia Analytics

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
Anonymous | TrustRadius Reviewer

Scalability

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 2 answers
This software is extremely scaleable, one can add more core servers which performs as a load balancing. The configurations available to manage usage patterns and daily activity are as high a caliber as any other enterprise level software. This product can be installed on both a windows and unix platform allow for integration on a budget.
Paul Campbell | TrustRadius Reviewer

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.
Cassandra Fulcher | TrustRadius Reviewer

Return on Investment

MicroStrategy Analytics

  • MicroStrategy was helpful for reducing the amount of time we needed to spend number crunching large data sets, and in doing so, allowed me as the primary users to spend more time gleaning insights from the data that in turn informed our leadership team to make strategic decisions.
  • By creating numerous canned reports available to all members of the team through email distribution or basic access to the platform, we were able to reduce the time I spent showing people how to pull the data in Microsoft Excel by nearly 40% .
  • We ended up needing to make many changes to the way our DMP was feeding data into MicroStrategy due to incorrect reporting that caused complications in accounting and finance.
Toreyan Clarke | TrustRadius Reviewer

NICE Nexidia Analytics

  • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
  • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
  • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
Anonymous | TrustRadius Reviewer

Pricing Details

MicroStrategy Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MicroStrategy Analytics Editions & Modules

On-premise Edition
Desktop$6001
  1. per named user
SaaS Edition
Web$6001
Web$300,0002
Mobile$6003
Mobile$300,0004
  1. per named user
  2. per CPU core
  3. per named user
  4. per CPU core
Additional Pricing Details

NICE Nexidia Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

NICE Nexidia Analytics Editions & Modules

Additional Pricing Details
Calculate the Impact of Mattersight Behavioral Analytics on Your Contact Center: https://www.mattersight.com/resources/benefit-calculator/

Rating Summary

Likelihood to Recommend

MicroStrategy Analytics
8.5
NICE Nexidia Analytics
9.2

Likelihood to Renew

MicroStrategy Analytics
9.9
NICE Nexidia Analytics
9.1

Usability

MicroStrategy Analytics
10.0
NICE Nexidia Analytics
8.2

Reliability and Availability

MicroStrategy Analytics
9.0
NICE Nexidia Analytics
9.1

Performance

MicroStrategy Analytics
9.0
NICE Nexidia Analytics
7.3

Support Rating

MicroStrategy Analytics
9.0
NICE Nexidia Analytics
9.1

In-Person Training

MicroStrategy Analytics
NICE Nexidia Analytics
9.1

Online Training

MicroStrategy Analytics
9.0
NICE Nexidia Analytics
9.1

Implementation Rating

MicroStrategy Analytics
9.0
NICE Nexidia Analytics
9.1

Scalability

MicroStrategy Analytics
9.0
NICE Nexidia Analytics
9.1

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