Mojo Helpdesk vs. SolarWinds Service Desk (SSD)
Mojo Helpdesk vs. SolarWinds Service Desk (SSD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mojo Helpdesk | N/A | Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software. | $24 per month | |
SolarWinds Service Desk | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A |
Mojo Helpdesk | SolarWinds Service Desk (SSD) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Mojo Helpdesk | SolarWinds Service Desk (SSD) | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ITSM asset management |
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Change management |
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Mojo Helpdesk | SolarWinds Service Desk (SSD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mojo Helpdesk | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | 10.0 (1 ratings) | 7.9 (118 ratings) |
Likelihood to Renew | - (0 ratings) | 6.5 (8 ratings) |
Usability | - (0 ratings) | 8.9 (7 ratings) |
Availability | - (0 ratings) | 8.7 (7 ratings) |
Performance | - (0 ratings) | 8.9 (4 ratings) |
Support Rating | - (0 ratings) | 8.0 (92 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 8.2 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.9 (3 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Ease of integration | - (0 ratings) | 4.5 (1 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.2 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.7 (2 ratings) |
Mojo Helpdesk | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | Metadot Corporation | SolarWinds |
Pros | Metadot Corporation | SolarWinds |
Cons | Metadot Corporation | SolarWinds |
Likelihood to Renew | Metadot Corporation No answers on this topic | SolarWinds |
Usability | Metadot Corporation No answers on this topic | SolarWinds |
Reliability and Availability | Metadot Corporation No answers on this topic | SolarWinds |
Performance | Metadot Corporation No answers on this topic | SolarWinds |
Support Rating | Metadot Corporation No answers on this topic | SolarWinds |
Online Training | Metadot Corporation No answers on this topic | SolarWinds |
Implementation Rating | Metadot Corporation No answers on this topic | SolarWinds |
Alternatives Considered | Metadot Corporation | SolarWinds |
Scalability | Metadot Corporation No answers on this topic | SolarWinds |
Return on Investment | Metadot Corporation | SolarWinds |
ScreenShots | Mojo Helpdesk Screenshots | SolarWinds Service Desk Screenshots |