Monsido vs. Siteimprove

It is incredibly easy to use software and has some of the best customer service around. Visually it is intuitive, the user interface design is good; it makes adoption and use by end users easier. For identifying spelling mistakes and other accessibility and web governance issues it is very effective. Recommended.

Incentivized

Siteimprove works well for managing the health and performance of your customer-facing sites in terms of performance, digital experience, and accessibility. It also helps to define policies to proactively avoid experience breaks or issues for customers before they occur. It can improve by providing more options to configure policies for large sites with thousands of pages.

Incentivized

• Content policy scanning: You don't have to do a site search for a particular phrase you want to change or erase. Instead, you can create a policy and rescan your site and Monsido will find it for you.
• SEO issue monitoring: The prioritization of tasks is accurate and focussed on the customer experience rather than feeding the Google algorithm.
• Customer service: Any questions are answered promptly and fully. They always check that you are happy with the resolution before closing the ticket.

Incentivized

• User-friendly customisable dashboards, easy to make a dashboard from a template, or create your own, and add in whichever 'widgets' are relevant for what you are looking at
• Flagging words to review, allowing users to check and confirm if the word is 'accepted' or is a misspelling

Incentivized

• Recently reset over 1,000 policy violations I previously reviewed and decisioned
• It counts website elements as pages
• Would like ability to decision in bulk

Incentivized

• I don't like that there are different navigation paths to go from point A to point B. When I want to navigate to a specific place, I have more than one way to get there, which means I have to make a decision about how I want to there and I'd rather the designer make that design based on what would be most efficient for me.

Tool has undergone numerous changes, both to function and UX/CX. Makes it less than user friendly at times. But on the other hand, that does indicate a willingness to improve the product in a continual manner - which they've done nearly year after year - but it's always a case of who moved my cheese with each new iteration.

I've used support often and it has been responsive, thorough and considerate of our needs. I can get a tech right away, they understand the issue, and work with us to resolve it. Often the problem is with the site we are trying to scan, sometimes it is with their product. I appreciate that they go beyond support into continually helping us implement SiteImprove in more places with 3rd party integration.

Monsido was selected because of its affordability as well as it is user-friendly software. It was important that the software that was selected be optimal and easy to navigate in order to understand the complexities of the website that was designed.

Incentivized

We have used or tested other tools that get installed on a computer or that are hosted online, but none of them offer the features that come with Siteimprove. TotalValidator Pro will check your site for accessibility issues, but it is a manual check and there is no historical reporting. I can;t remember the names of the other online solutions, but even if they offered similar features as Siteimprove, they were all very expensive .

Incentivized

• Customer satisfaction
• Increases user experience
• Decreases spelling issues on websites

• Siteimprove has helped bring our accessibility scores up from middling to near-perfect.
• Siteimprove has helped reduce our broken links, style violations and misspellings.
• Siteimprove's heatmaps have helped us make the case for enforcing best practices on the website among key stakeholders.

Incentivized