N-able N-central vs. Uptrends

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
N-able N-central
Score 7.6 out of 10
N/A
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay on top of threats with features like MFA, antivirus, integrated endpoint detection and response, data backup, disk encryption, email protection,…N/A
Uptrends
Score 8.1 out of 10
N/A
Uptrends is the eponymous product from the company in Massachusetts for monitoring a website's uptime, used as well for monitoring web apps' functioning, server monitoring with alerts and reporting, and general analysis of a website's performance, element-by-element.
$16.21
per month
Pricing
N-able N-centralUptrends
Editions & Modules
No answers on this topic
Starter
$16.21
per month
Business
$22.61
per month
Enterprise
$54.04
per month
Offerings
Pricing Offerings
N-able N-centralUptrends
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsThe basic plans (Starter, Premium, and Professional) come with a fixed amount of uptime monitors you can use for the price shown. The advanced plans (Business and Enterprise) are fully customizable, so you only pay for what you need. The price gets higher based on the number of monitors you add. You can calculate the exact fee in your account using our pricing configurator
More Pricing Information
Community Pulse
N-able N-centralUptrends
Top Pros
Top Cons
Features
N-able N-centralUptrends
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
N-able N-central
5.9
3 Ratings
18% below category average
Uptrends
7.4
2 Ratings
7% below category average
Remote monitoring5.43 Ratings8.02 Ratings
Network device monitoring4.93 Ratings9.02 Ratings
Multiple Server Monitoring00 Ratings7.01 Ratings
Multi-device monitoring00 Ratings6.01 Ratings
Automated alerts and notifications00 Ratings7.12 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
N-able N-central
6.0
4 Ratings
15% below category average
Uptrends
7.5
1 Ratings
2% above category average
Patch Management6.04 Ratings7.01 Ratings
Service configuration management00 Ratings8.01 Ratings
Software and hardware inventory00 Ratings7.01 Ratings
Policy-based automation00 Ratings8.01 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
N-able N-central
-
Ratings
Uptrends
7.7
2 Ratings
2% above category average
Performance data reports00 Ratings8.02 Ratings
Customizable reporting00 Ratings7.02 Ratings
Data visualization00 Ratings8.92 Ratings
Risk analysis00 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
N-able N-central
-
Ratings
Uptrends
7.3
1 Ratings
11% above category average
Data backup and recovery00 Ratings8.01 Ratings
Antivirus and malware management00 Ratings6.01 Ratings
Administrator access control00 Ratings8.01 Ratings
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N-able N-centralUptrends
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Enterprises

No answers on this topic

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Score 9.3 out of 10
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User Ratings
N-able N-centralUptrends
Likelihood to Recommend
4.4
(22 ratings)
9.0
(2 ratings)
Likelihood to Renew
9.1
(2 ratings)
-
(0 ratings)
Usability
2.0
(4 ratings)
-
(0 ratings)
Support Rating
1.0
(8 ratings)
7.0
(1 ratings)
Implementation Rating
8.4
(2 ratings)
-
(0 ratings)
User Testimonials
N-able N-centralUptrends
Likelihood to Recommend
N-able
In my opinion, N-able N-central is a good "learn your lesson and move onto something better" tool. I've used many RMM tools over the years and I feel that this one is slow, does a terrible job with reporting, alerting, monitoring, software deployments, etc. The ability to turn on services like AV, backup, etc easily is cute, but you're not going to be able to use your own tools with this easily. In my experience, if you do turn those tools on for testing during the trial, you'll be charged later (despite it being a trial). They also turn off your ability to monitor these increased costs or to turn them off yourself. As a company, I found that they were impossible to work with. The sales team is right there if you want to buy something - but if you need anything other than to buy something, in my experience, they take days or weeks to navigate. I found that they are not a terribly ethical company and are more concerned with making a few dollars than creating a partnerships with MSPs. I can see value is in the advertised price of $99 for a hundred endpoints. However, you need to remember to not trial any other tools (like AV, backup, etc).
Read full review
Uptrends
Uptrends has more than 100 checkpoints all around the world. Which helps to track product performance and uptime in 1, 5, 10, or more minutes check interval. Alerts with error info got during checks help to determine issue type and transfer it to the relevant department. A synthetic check needs some improvements to cover standard web application needs, but recording those scripts is very easy with google extension.
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Pros
N-able
  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Read full review
Uptrends
  • Monitors downtime.
  • Waterfall of resources when loading pages.
Read full review
Cons
N-able
  • Expensive software
  • The support team are terrible
  • Sales team will promise the world to get you over the line
  • Subscription management is tedious
  • Old software with very little development and the support team will not provide any further information on this - no roadmap
  • Integrations galore - but none of them are effective
Read full review
Uptrends
  • Custom alert text option on mail
  • The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.
Read full review
Likelihood to Renew
N-able
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
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Uptrends
No answers on this topic
Usability
N-able
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
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Uptrends
No answers on this topic
Support Rating
N-able
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
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Uptrends
Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.
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Implementation Rating
N-able
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
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Uptrends
No answers on this topic
Alternatives Considered
N-able
Our version of SolarWinds was old and running on old hardware, but it was way easier to setup and do things with. It did not do everything N-able does such as patch management, or at least we didn't have a module to do so if one existed. However it definitely seemed easier to use and possibly more stable.
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Uptrends
The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.
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Return on Investment
N-able
  • Reduced time to manage and support servers and endpoints.
  • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
  • The subscription cost associated with N-central, to our clients has a good profit margin for us.
Read full review
Uptrends
  • Ability to monitor uptime.
  • Cost savings over competitors.
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ScreenShots

N-able N-central Screenshots

Screenshot of N-able N-central DashboardScreenshot of Remote desktop access with Take Control