A cloud-based solution that transforms documents into inspired work and has features needed to reach new levels of collaboration in document and email management. The efficient two-way file synchronization between NetDocuments and local computers ensures that the remote workers …
Verified User
Manager
Chose NetDocuments
I'll be honest. Initially, I didn't like NetDocuments because I was so used to working in iManage. Once I learned my way around NetDocs and used some of the additional features, I really began to like it and prefer it over iManage. I enjoy all of the features and capabilities …
NetDocuments is the only document management system built to be cloud-based from the ground up. All its features are optimized for cloud usage, as opposed to being a system that was adapted from an on-prem solution that was migrated to the cloud. Therefore, it just seems to …
We switched to NetDocuments 11 years ago. So, to be fair and accurate... the OpenText product at that time was called PC Docs and the company (that OpenText acquired) was Hummingbird. I can't remember who owned iManage at the time. Anyway, NetDocuments was a superior product at …
Consultant \ Law Office Practice Management & Accounting Software
Chose NetDocuments
WatchDox and WorldDox both provided what looked like similar features but too much of the technical requirements fall on the customer and they, at the time of my evaluation, were not true cloud products. They were client \ server-based product hosted in the cloud. If you do not …
Many products are good and have merit. To find the best one an individual organizational review is needed. It's not about which product is better, its about what best meets your needs.
At the time of evaluation, NetDocuments far outperformed its competition in its accessibility. The company was also very responsive to customer suggestions for improvements.
Worldox GX3 was considered as an alternative to Netdocuments before the firm decided to switch to Netdocuments. There were some differences, which may or may not apply to Worldox GX4 (the current feature of the software).
It is ideal where security is your number one concern or where there is a need to share securely across different physical locations. Speed is less than ideal in certain usage scenarios. It is limited by the speed of the internet and it can be difficult to pull large quantities of documents when researching or answering discovery requests, although, that being said, it can be addressed by maintaining your own secure server to contain a mirror of your online documents. But then the security for a mirror falls back on the organization.
Delay. At times, there is a delay between saving a document into Netdocuments and actually seeing them in the appropriate workspace. Such a delay is caused by the system indexing the newly added file.
Netdocuments' servers slow down at times causing users to receive error messages. This can be quickly remedied, but can become a nuisance.
The product is simple to learn and adheres to well-known web user protocols. The NetDocuments team spends a lot of time talking to customers regarding how to improve their interface, and are pretty quick about implementing good ideas. The system is reliable and repeatable, and similar functions are laid out consistently and in formats that users are used to.
NetDocuments is a performant web app. It is reliable and provides all the functionality of a sophisticated document management system. It also can serve, through its APIs, as a base system for other applications, which enhances its value. Other vendors find the company easy to work with, and it consistently seems to be the first to offer new features and technologies to its customers.
I've never had to contact support, but I won't give it a ten. We've had a few hiccups along the way, but nothing that couldn't be fixed within 24 hours.
We switched to NetDocuments 11 years ago. So, to be fair and accurate... the OpenText product at that time was called PC Docs and the company (that OpenText acquired) was Hummingbird. I can't remember who owned iManage at the time. Anyway, NetDocuments was a superior product at the time, in general, and more specifically because the search and remote access features\functions were superior (and still are).