NETSCOUT TruView vs. Scout APM

Netscout’s TruView monitoring system gives your IT department the perfect view of your network landscape. With the pulse hardware app, you can perform VoIP or HTTP network monitoring tests from specific remote locations and it will populate the analysis results into your console. This will give you perspective on how your sites are performing and detect any out of Service Level Agreement (SLA) performance even before users report it.

Incentivized

To me, it's the best APM out there for a Rails application. It is really easy to set up, configure and start debugging any kind of bad-performing endpoint. We have solved issues going from High Response Time to Memory Leaks/Bloats. All of this can be achieved even if you are hosting your app in a PaaS like Heroku. (Where sometimes is difficult to install an agent like in other vendors).

Incentivized

• The app monitoring gives you the details to set different filters and do a quick identification of the root cause of the problem.
• Remarkable ability to store details of performance to analyze baselining, run advance troubleshooting, error detection and catalog by trends.
• The ability to sync with a device/interface whether is physical or virtual gives me the standpoint to set analysis upon network traffic across LAN or WAN and also get the insight of Cloud segments, setting the triggers to find out where the behavior changes to non-production traffic.

Incentivized

• Rails instrumentation
• Segmentation by controllers and sometimes methods
• Detecting low performing endpoints

Incentivized

• Product features are sometimes overwhelming if the IT team is not used to this technology. For a small and mid-size company, the number of settings and work that is needed to implement the solution could be a long and exhausting process.
• A "lite" version of Visual TruView could help a lot to small sized environments looking to develop the solution.
• I would like to add some mitigation tools for simple/common problems that could be easily managed by a monitoring tool like Netscout TruView.

Incentivized

• Errors (is a new functionality but I didn't get well how it can replace rollbar for example).
• Usage measuring: In some cases is easy to get "disabled" due to a peak of bad requests.
• Editing app's names

Incentivized

As mentioned before, our deployment success depended on their expertise. Recommendations and overall response from their support engineers was out of this world. We, as supporters ourselves, are very critical in regards to the response times and knowledge of support services representatives. Often they just want to resolve your ticket not caring about the result, or focus only on the performance review we could give them. That's a standard behavior in most overseas support centers. The TruView engineers and management cared about us, our needs, and how they delivered the help we needed.

Incentivized

Visual TruView is a solid competitor with solutions such as SolarWinds NPM, Nagios, PRTG, or SolarWinds NTA. Why we chose TruView was because it goes straight to what we were looking for, no hidden modules or subscriptions to secondaries licensing terms, to get the results that we were expecting. TruView takes it to another level.

Incentivized

We have preferred Scout APM over Datadog due to: - Easy to configure and install on Heroku Platform (Datadog's agent can give some trouble when installing it on Heroku's Dynos) - Easy to monitor normal behavior and be actionable on endpoints who are out of normal - It has an easier pricing which facilitates to make predictions on budget

Incentivized

• Tool consolidation, an amazing GUI that shows the most from the very beginning helping the IT Teams to set their own dashboards according to their needs.
• When they meant one price tag, that's it! You won't get a headache after the purchase process is done.
• Better be ready to set the scales your organization requires because if you miss something in the design you could get an application size that overrides your initial budget.

Incentivized

• Speed to solve incidents
• Easy to monitor new endpoints or deployments
• Easy to monitor background jobs (like sidekiq)

Incentivized