What users are saying about
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Top Rated
27 Ratings
Nexthink
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Top Rated
27 Ratings
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Based on 27 reviews and ratings
SAP Commerce Cloud
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Top Rated
116 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 116 reviews and ratings
Feature Set Ratings
Online Storefront

Nexthink
Feature Set Not Supported
N/A

8.1
SAP Commerce Cloud
81%
SAP Commerce Cloud ranks higher in 9/9 features
SAP Commerce Cloud ranks higher in 9/9 features
Product catalog & listings

N/A
0 Ratings

8.5
85%
37 Ratings
Product management

N/A
0 Ratings

8.5
85%
38 Ratings
Bulk product upload

N/A
0 Ratings

8.3
83%
38 Ratings
Branding

N/A
0 Ratings

7.7
77%
37 Ratings
Mobile storefront

N/A
0 Ratings

7.1
71%
36 Ratings
Product variations

N/A
0 Ratings

8.9
89%
38 Ratings
Website integration

N/A
0 Ratings

8.8
88%
38 Ratings
Visual customization

N/A
0 Ratings

7.7
77%
36 Ratings
CMS

N/A
0 Ratings

7.4
74%
37 Ratings
Online Shopping Cart

Nexthink
Feature Set Not Supported
N/A

9.1
SAP Commerce Cloud
91%
SAP Commerce Cloud ranks higher in 2/2 features
SAP Commerce Cloud ranks higher in 2/2 features
Abandoned cart recovery

N/A
0 Ratings

9.5
95%
15 Ratings
Checkout user experience

N/A
0 Ratings

8.6
86%
36 Ratings
Online Payment System

Nexthink
Feature Set Not Supported
N/A

9.2
SAP Commerce Cloud
92%
SAP Commerce Cloud ranks higher in 1/1 features
SAP Commerce Cloud ranks higher in 1/1 features
eCommerce security

N/A
0 Ratings

9.2
92%
33 Ratings
eCommerce Marketing

Nexthink
Feature Set Not Supported
N/A

7.7
SAP Commerce Cloud
77%
SAP Commerce Cloud ranks higher in 3/3 features
SAP Commerce Cloud ranks higher in 3/3 features
Promotions & discounts

N/A
0 Ratings

8.9
89%
37 Ratings
Personalized recommendations

N/A
0 Ratings

7.0
70%
35 Ratings
SEO

N/A
0 Ratings

7.3
73%
33 Ratings
eCommerce Business Management

Nexthink
Feature Set Not Supported
N/A

8.4
SAP Commerce Cloud
84%
SAP Commerce Cloud ranks higher in 5/5 features
SAP Commerce Cloud ranks higher in 5/5 features
Multi-site management

N/A
0 Ratings

9.3
93%
37 Ratings
Order processing

N/A
0 Ratings

9.1
91%
37 Ratings
Inventory management

N/A
0 Ratings

8.2
82%
33 Ratings
Shipping

N/A
0 Ratings

7.8
78%
35 Ratings
Custom functionality

N/A
0 Ratings

7.6
76%
38 Ratings
Attribute Ratings
- Nexthink is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.1
Nexthink
91%
12 Ratings

8.4
SAP Commerce Cloud
84%
43 Ratings
Likelihood to Renew

Nexthink
N/A
0 Ratings

10.0
SAP Commerce Cloud
100%
1 Rating
Usability

Nexthink
N/A
0 Ratings

9.0
SAP Commerce Cloud
90%
2 Ratings
Support Rating

Nexthink
N/A
0 Ratings

9.7
SAP Commerce Cloud
97%
6 Ratings
Implementation Rating

Nexthink
N/A
0 Ratings

8.0
SAP Commerce Cloud
80%
2 Ratings
Product Scalability

Nexthink
N/A
0 Ratings

7.7
SAP Commerce Cloud
77%
21 Ratings
Likelihood to Recommend
Nexthink
I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
Principal Engineer - Global Desktop Infrastructure Services
Sony Pictures EntertainmentEntertainment, 10,001+ employees
SAP Commerce Cloud
- As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily.
- SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily.
- One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers.
- And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.

Verified User
Employee in Information Technology
Retail Company, 10,001+ employeesPros
Nexthink
- It allows for an IT department to be proactive with finding/solving issues before they happen
- It allows for a company to have a great tool for engaging with end users using campaigns/surveys
- It shows the full overall picture of a device/network connections when troubleshooting user issues.

Verified User
Professional in Information Technology
Civil Engineering Company, 5001-10,000 employeesSAP Commerce Cloud
- New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
- Wide range of features. Many out of the box features for common commerce paradigms.
- Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.

Verified User
Director in Information Technology
Automotive Company, 1001-5000 employeesCons
Nexthink
- The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
- Some useful features are only available to cloud customers.
- Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.
Customer Experience Analytics
DeloitteInformation Technology & Services, 10,001+ employees
SAP Commerce Cloud
- Though there is an online community presence for support, it is not as strong as other platforms I have used.
- The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
- Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
Java Web Developer
Hero Digital, LLCApparel & Fashion, 51-200 employees
Pricing Details
Nexthink
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—SAP Commerce Cloud
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Nexthink
No score
No answers yet
No answers on this topic
SAP Commerce Cloud
SAP Commerce Cloud 10.0
Based on 1 answer
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Presentation Layer Architect & Development Manager
RazorfishMarketing and Advertising, 1001-5000 employees
Usability
Nexthink
No score
No answers yet
No answers on this topic
SAP Commerce Cloud
SAP Commerce Cloud 9.0
Based on 2 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
Business Intelligence & Database Consultant
EMO A.ŞInformation Technology & Services, 501-1000 employees
Support Rating
Nexthink
No score
No answers yet
No answers on this topic
SAP Commerce Cloud
SAP Commerce Cloud 9.7
Based on 6 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
Business Intelligence & Database Consultant
EMO A.ŞInformation Technology & Services, 501-1000 employees
Implementation Rating
Nexthink
No score
No answers yet
No answers on this topic
SAP Commerce Cloud
SAP Commerce Cloud 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Presentation Layer Architect & Development Manager
RazorfishMarketing and Advertising, 1001-5000 employees
Alternatives Considered
Nexthink
Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.
Director IT Service Delivery
TRC Companies, IncOil & Energy, 5001-10,000 employees
SAP Commerce Cloud
This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
Technical Manager
EYConsumer Services, 10,001+ employees
Scalability
Nexthink
No score
No answers yet
No answers on this topic
SAP Commerce Cloud
SAP Commerce Cloud 7.7
Based on 21 answers
Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.

Verified User
Manager in Marketing
Consumer Goods Company, 1001-5000 employeesReturn on Investment
Nexthink
- SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
- Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.

Verified User
Manager in Information Technology
Accounting Company, 10,001+ employeesSAP Commerce Cloud
- because of the ease of using the portal ..more clients are drawn towards the projects based on SAP hybris
- infrastructure cost is reduced as the manual work is minimized and hence saves both time and energy
- order values are also increased because of the smooth and efficient management of the storefront
digital tech developer associate
AccentureInformation Technology & Services, 10,001+ employees