What users are saying about

Nexthink vs SAP Commerce Cloud

Nexthink
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Top Rated
27 Ratings
SAP Commerce Cloud
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Top Rated
116 Ratings
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Nexthink

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Top Rated
27 Ratings
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Score 9.1 out of 100

Based on 27 reviews and ratings

SAP Commerce Cloud

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Top Rated
116 Ratings
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Score 8.2 out of 100

Based on 116 reviews and ratings

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Feature Set Ratings

    Online Storefront

    Nexthink

    Feature Set Not Supported
    N/A
    8.1

    SAP Commerce Cloud

    81%
    SAP Commerce Cloud ranks higher in 9/9 features
    SAP Commerce Cloud ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    8.5
    85%
    37 Ratings

    Product management

    N/A
    0 Ratings
    8.5
    85%
    38 Ratings

    Bulk product upload

    N/A
    0 Ratings
    8.3
    83%
    38 Ratings

    Branding

    N/A
    0 Ratings
    7.7
    77%
    37 Ratings

    Mobile storefront

    N/A
    0 Ratings
    7.1
    71%
    36 Ratings

    Product variations

    N/A
    0 Ratings
    8.9
    89%
    38 Ratings

    Website integration

    N/A
    0 Ratings
    8.8
    88%
    38 Ratings

    Visual customization

    N/A
    0 Ratings
    7.7
    77%
    36 Ratings

    CMS

    N/A
    0 Ratings
    7.4
    74%
    37 Ratings

    Online Shopping Cart

    Nexthink

    Feature Set Not Supported
    N/A
    9.1

    SAP Commerce Cloud

    91%
    SAP Commerce Cloud ranks higher in 2/2 features
    SAP Commerce Cloud ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    9.5
    95%
    15 Ratings

    Checkout user experience

    N/A
    0 Ratings
    8.6
    86%
    36 Ratings

    Online Payment System

    Nexthink

    Feature Set Not Supported
    N/A
    9.2

    SAP Commerce Cloud

    92%
    SAP Commerce Cloud ranks higher in 1/1 features
    SAP Commerce Cloud ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    9.2
    92%
    33 Ratings

    eCommerce Marketing

    Nexthink

    Feature Set Not Supported
    N/A
    7.7

    SAP Commerce Cloud

    77%
    SAP Commerce Cloud ranks higher in 3/3 features
    SAP Commerce Cloud ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    8.9
    89%
    37 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    7.0
    70%
    35 Ratings

    SEO

    N/A
    0 Ratings
    7.3
    73%
    33 Ratings

    eCommerce Business Management

    Nexthink

    Feature Set Not Supported
    N/A
    8.4

    SAP Commerce Cloud

    84%
    SAP Commerce Cloud ranks higher in 5/5 features
    SAP Commerce Cloud ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    9.3
    93%
    37 Ratings

    Order processing

    N/A
    0 Ratings
    9.1
    91%
    37 Ratings

    Inventory management

    N/A
    0 Ratings
    8.2
    82%
    33 Ratings

    Shipping

    N/A
    0 Ratings
    7.8
    78%
    35 Ratings

    Custom functionality

    N/A
    0 Ratings
    7.6
    76%
    38 Ratings

    Attribute Ratings

    • Nexthink is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    Nexthink

    91%
    12 Ratings
    8.4

    SAP Commerce Cloud

    84%
    43 Ratings

    Likelihood to Renew

    Nexthink

    N/A
    0 Ratings
    10.0

    SAP Commerce Cloud

    100%
    1 Rating

    Usability

    Nexthink

    N/A
    0 Ratings
    9.0

    SAP Commerce Cloud

    90%
    2 Ratings

    Support Rating

    Nexthink

    N/A
    0 Ratings
    9.7

    SAP Commerce Cloud

    97%
    6 Ratings

    Implementation Rating

    Nexthink

    N/A
    0 Ratings
    8.0

    SAP Commerce Cloud

    80%
    2 Ratings

    Product Scalability

    Nexthink

    N/A
    0 Ratings
    7.7

    SAP Commerce Cloud

    77%
    21 Ratings

    Likelihood to Recommend

    Nexthink

    I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.

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    Henry Jennings | TrustRadius Reviewer
    Henry Jennings
    View all 12 answers on this topic

    SAP Commerce Cloud

    • As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily.
    • SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily.
    • One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers.
    • And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 43 answers on this topic

    Pros

    Nexthink

    • It allows for an IT department to be proactive with finding/solving issues before they happen
    • It allows for a company to have a great tool for engaging with end users using campaigns/surveys
    • It shows the full overall picture of a device/network connections when troubleshooting user issues.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    SAP Commerce Cloud

    • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
    • Wide range of features. Many out of the box features for common commerce paradigms.
    • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 43 answers on this topic

    Cons

    Nexthink

    • The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
    • Some useful features are only available to cloud customers.
    • Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.

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    Andy McDougall | TrustRadius Reviewer
    Andy McDougall
    View all 12 answers on this topic

    SAP Commerce Cloud

    • Though there is an online community presence for support, it is not as strong as other platforms I have used.
    • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
    • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.

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    Carter Lathrop | TrustRadius Reviewer
    Carter Lathrop
    View all 43 answers on this topic

    Pricing Details

    Nexthink

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    —

    SAP Commerce Cloud

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Likelihood to Renew

    Nexthink

    No score
    No answers yet
    No answers on this topic

    SAP Commerce Cloud

    SAP Commerce Cloud 10.0
    Based on 1 answer
    I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.

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    Erin Riggers | TrustRadius Reviewer
    Erin Riggers
    View all 1 answers on this topic

    Usability

    Nexthink

    No score
    No answers yet
    No answers on this topic

    SAP Commerce Cloud

    SAP Commerce Cloud 9.0
    Based on 2 answers
    The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.

    Read full review

    zahit bogus | TrustRadius Reviewer
    zahit bogus
    View all 2 answers on this topic

    Support Rating

    Nexthink

    No score
    No answers yet
    No answers on this topic

    SAP Commerce Cloud

    SAP Commerce Cloud 9.7
    Based on 6 answers
    We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.

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    zahit bogus | TrustRadius Reviewer
    zahit bogus
    View all 6 answers on this topic

    Implementation Rating

    Nexthink

    No score
    No answers yet
    No answers on this topic

    SAP Commerce Cloud

    SAP Commerce Cloud 8.0
    Based on 2 answers
    I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.

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    Erin Riggers | TrustRadius Reviewer
    Erin Riggers
    View all 2 answers on this topic

    Alternatives Considered

    Nexthink

    Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.

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    David Paul | TrustRadius Reviewer
    David Paul
    View all 12 answers on this topic

    SAP Commerce Cloud

    This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.

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    Sumit Bisht | TrustRadius Reviewer
    Sumit Bisht
    View all 43 answers on this topic

    Scalability

    Nexthink

    No score
    No answers yet
    No answers on this topic

    SAP Commerce Cloud

    SAP Commerce Cloud 7.7
    Based on 21 answers
    Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 21 answers on this topic

    Return on Investment

    Nexthink

    • SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
    • Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    SAP Commerce Cloud

    • because of the ease of using the portal ..more clients are drawn towards the projects based on SAP hybris
    • infrastructure cost is reduced as the manual work is minimized and hence saves both time and energy
    • order values are also increased because of the smooth and efficient management of the storefront

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    shaurya jain | TrustRadius Reviewer
    shaurya jain
    View all 43 answers on this topic

    Screenshots

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