What users are saying about
3 Ratings
2 Ratings
3 Ratings
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Score 5 out of 100
2 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Salesboom

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Steve Berkman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Salesboom
8.4
Customer data management / contact management
Oncontact
5.0
Salesboom
9.1
Workflow management
Oncontact
4.5
Salesboom
8.2
Territory management
Oncontact
5.0
Salesboom
7.9
Opportunity management
Oncontact
5.5
Salesboom
9.1
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Salesboom
7.9
Contract management
Oncontact
4.0
Salesboom
7.3
Quote & order management
Oncontact
4.0
Salesboom
9.1
Interaction tracking
Oncontact
4.5
Salesboom
9.1
Channel / partner relationship management
Oncontact
5.0
Salesboom
7.6

Customer Service & Support

Oncontact
3.7
Salesboom
7.5
Case management
Oncontact
5.5
Salesboom
7.9
Call center management
Oncontact
4.5
Salesboom
7.3
Help desk management
Oncontact
1.0
Salesboom
7.3

Marketing Automation

Oncontact
8.5
Salesboom
9.1
Lead management
Oncontact
8.0
Salesboom
9.1
Email marketing
Oncontact
9.0
Salesboom
9.1

CRM Project Management

Oncontact
9.0
Salesboom
9.0
Task management
Oncontact
9.0
Salesboom
9.1
Reporting
Oncontact
9.0
Salesboom
9.1
Billing and invoicing management
Oncontact
Salesboom
8.8

CRM Reporting & Analytics

Oncontact
8.7
Salesboom
8.9
Forecasting
Oncontact
9.0
Salesboom
9.1
Pipeline visualization
Oncontact
8.0
Salesboom
8.8
Customizable reports
Oncontact
9.0
Salesboom
8.8

Customization

Oncontact
5.0
Salesboom
8.6
Custom fields
Oncontact
4.5
Salesboom
9.1
Custom objects
Oncontact
4.5
Salesboom
8.8
Scripting environment
Oncontact
4.0
Salesboom
7.3
API for custom integration
Oncontact
7.0
Salesboom
9.1

Security

Oncontact
10.0
Salesboom
8.2
Single sign-on capability
Oncontact
10.0
Salesboom
7.3
Role-based user permissions
Oncontact
10.0
Salesboom
9.1

Social CRM

Oncontact
7.0
Salesboom
8.0
Social data
Oncontact
7.0
Salesboom
8.2
Social engagement
Oncontact
7.0
Salesboom
7.9

Integrations with 3rd-party Software

Oncontact
7.0
Salesboom
8.6
Marketing automation
Oncontact
7.0
Salesboom
9.1
Compensation management
Oncontact
Salesboom
8.2

Platform

Oncontact
8.0
Salesboom
7.3
Mobile access
Oncontact
8.0
Salesboom
7.3

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Salesboom

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Tom Greenberg | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Salesboom

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Steve Berkman | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Salesboom

No score
No answers yet
No answers on this topic

Support Rating

Oncontact

No score
No answers yet
No answers on this topic

Salesboom

Salesboom 8.2
Based on 1 answer
We have a dedicated account manager and support. Whenever we need help we get it.
Steve Berkman | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Salesboom

Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Tom Greenberg | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Salesboom

  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Tom Greenberg | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Salesboom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Salesboom
8.5

Likelihood to Renew

Oncontact
10.0
Salesboom

Support Rating

Oncontact
Salesboom
8.2

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