What users are saying about
3 Ratings
1 Ratings
3 Ratings
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Score 5 out of 100
1 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Soffront CRM
7.7
Customer data management / contact management
Oncontact
5.0
Soffront CRM
8.2
Workflow management
Oncontact
4.5
Soffront CRM
7.3
Territory management
Oncontact
5.0
Soffront CRM
7.3
Opportunity management
Oncontact
5.5
Soffront CRM
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Soffront CRM
Contract management
Oncontact
4.0
Soffront CRM
Quote & order management
Oncontact
4.0
Soffront CRM
Interaction tracking
Oncontact
4.5
Soffront CRM
Channel / partner relationship management
Oncontact
5.0
Soffront CRM
8.2

Customer Service & Support

Oncontact
3.7
Soffront CRM
7.3
Case management
Oncontact
5.5
Soffront CRM
7.3
Call center management
Oncontact
4.5
Soffront CRM
Help desk management
Oncontact
1.0
Soffront CRM
7.3

Marketing Automation

Oncontact
8.5
Soffront CRM
8.6
Lead management
Oncontact
8.0
Soffront CRM
8.2
Email marketing
Oncontact
9.0
Soffront CRM
9.1

CRM Project Management

Oncontact
9.0
Soffront CRM
7.7
Task management
Oncontact
9.0
Soffront CRM
8.2
Reporting
Oncontact
9.0
Soffront CRM
7.3

CRM Reporting & Analytics

Oncontact
8.7
Soffront CRM
8.2
Forecasting
Oncontact
9.0
Soffront CRM
7.3
Pipeline visualization
Oncontact
8.0
Soffront CRM
8.2
Customizable reports
Oncontact
9.0
Soffront CRM
9.1

Customization

Oncontact
5.0
Soffront CRM
9.1
Custom fields
Oncontact
4.5
Soffront CRM
9.1
Custom objects
Oncontact
4.5
Soffront CRM
Scripting environment
Oncontact
4.0
Soffront CRM
API for custom integration
Oncontact
7.0
Soffront CRM

Security

Oncontact
10.0
Soffront CRM
7.3
Single sign-on capability
Oncontact
10.0
Soffront CRM
6.4
Role-based user permissions
Oncontact
10.0
Soffront CRM
8.2

Social CRM

Oncontact
7.0
Soffront CRM
5.9
Social data
Oncontact
7.0
Soffront CRM
6.4
Social engagement
Oncontact
7.0
Soffront CRM
5.5

Integrations with 3rd-party Software

Oncontact
7.0
Soffront CRM
Marketing automation
Oncontact
7.0
Soffront CRM

Platform

Oncontact
8.0
Soffront CRM
5.5
Mobile access
Oncontact
8.0
Soffront CRM
5.5

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

Oncontact

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Soffront CRM
7.3

Likelihood to Renew

Oncontact
10.0
Soffront CRM

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