OpenText Qfiniti vs. Verint Monet
OpenText Qfiniti vs. Verint Monet
Product | Rating | Most Used By | Product Summary | Starting Price |
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OpenText Qfiniti | N/A | OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers. It includes OpenText Explore, which is advanced voice of the customer analytics, as well as Qfiniti managed services. | N/A | |
Verint Monet | N/A | Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018. | N/A |
OpenText Qfiniti | Verint Monet | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
OpenText Qfiniti | Verint Monet | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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OpenText Qfiniti | Verint Monet | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpenText Qfiniti | Verint Monet | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (2 ratings) |
Usability | - (0 ratings) | 3.0 (1 ratings) |
Support Rating | - (0 ratings) | 5.0 (1 ratings) |
OpenText Qfiniti | Verint Monet | |
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Likelihood to Recommend | OpenText No answers on this topic | Verint |
Pros | OpenText No answers on this topic | Verint |
Cons | OpenText No answers on this topic | Verint |
Likelihood to Renew | OpenText No answers on this topic | Verint |
Usability | OpenText No answers on this topic | Verint |
Support Rating | OpenText No answers on this topic | Verint |
Alternatives Considered | OpenText No answers on this topic | Verint |
Return on Investment | OpenText No answers on this topic | Verint |
ScreenShots |