What users are saying about
9 Ratings
110 Ratings
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Score 8.5 out of 100
9 Ratings
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Score 5.4 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Sage X3

I wouldn't suggest this ERP for small organizations, especially if there is no IT staff. While they do offer support packages, they can be costly as certain packages limit the number of times you can call in. Hiring an outside consulting firm to support is another route, however that could become costly as well. Medium to large businesses with savvy tech staff would be a good fit for this ERP.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Sage X3
Customer data management / contact management
Oracle CRM On Demand
9.3
Sage X3
Workflow management
Oracle CRM On Demand
8.9
Sage X3
Territory management
Oracle CRM On Demand
9.3
Sage X3
Opportunity management
Oracle CRM On Demand
9.2
Sage X3
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Sage X3
Contract management
Oracle CRM On Demand
7.8
Sage X3
Quote & order management
Oracle CRM On Demand
8.5
Sage X3
Interaction tracking
Oracle CRM On Demand
8.3
Sage X3
Channel / partner relationship management
Oracle CRM On Demand
8.2
Sage X3

Customer Service & Support

Oracle CRM On Demand
8.4
Sage X3
Case management
Oracle CRM On Demand
8.5
Sage X3
Call center management
Oracle CRM On Demand
8.7
Sage X3
Help desk management
Oracle CRM On Demand
8.1
Sage X3

Marketing Automation

Oracle CRM On Demand
8.9
Sage X3
Lead management
Oracle CRM On Demand
8.9
Sage X3
Email marketing
Oracle CRM On Demand
8.8
Sage X3

CRM Project Management

Oracle CRM On Demand
8.7
Sage X3
Task management
Oracle CRM On Demand
8.3
Sage X3
Billing and invoicing management
Oracle CRM On Demand
9.6
Sage X3
Reporting
Oracle CRM On Demand
8.2
Sage X3

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Sage X3
Forecasting
Oracle CRM On Demand
8.7
Sage X3
Pipeline visualization
Oracle CRM On Demand
8.6
Sage X3
Customizable reports
Oracle CRM On Demand
7.9
Sage X3

Customization

Oracle CRM On Demand
8.4
Sage X3
5.0
Custom fields
Oracle CRM On Demand
8.9
Sage X3
Custom objects
Oracle CRM On Demand
8.1
Sage X3
Scripting environment
Oracle CRM On Demand
7.9
Sage X3
API for custom integration
Oracle CRM On Demand
8.7
Sage X3
Plug-ins
Oracle CRM On Demand
Sage X3
5.0

Security

Oracle CRM On Demand
9.4
Sage X3
5.0
Single sign-on capability
Oracle CRM On Demand
9.0
Sage X3
Role-based user permissions
Oracle CRM On Demand
9.8
Sage X3
5.0

Social CRM

Oracle CRM On Demand
9.8
Sage X3
Social data
Oracle CRM On Demand
9.8
Sage X3
Social engagement
Oracle CRM On Demand
9.9
Sage X3

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Sage X3
Marketing automation
Oracle CRM On Demand
8.5
Sage X3
Compensation management
Oracle CRM On Demand
8.7
Sage X3

Platform

Oracle CRM On Demand
9.3
Sage X3
Mobile access
Oracle CRM On Demand
9.3
Sage X3

Reporting & Analytics

Oracle CRM On Demand
Sage X3
6.0
Dashboards
Oracle CRM On Demand
Sage X3
5.0
Standard reports
Oracle CRM On Demand
Sage X3
5.0
Custom reports
Oracle CRM On Demand
Sage X3
8.0

General Ledger and Configurable Accounting

Oracle CRM On Demand
Sage X3
5.0
Accounts payable
Oracle CRM On Demand
Sage X3
5.0
Accounts receivable
Oracle CRM On Demand
Sage X3
5.0
Localizations
Oracle CRM On Demand
Sage X3
5.0
Journals and Reconciliations
Oracle CRM On Demand
Sage X3
5.0
Configurable Accounting
Oracle CRM On Demand
Sage X3
5.0
Standardized Processes
Oracle CRM On Demand
Sage X3
5.0

Inventory Management

Oracle CRM On Demand
Sage X3
5.0
Location management
Oracle CRM On Demand
Sage X3
5.0

Order Management

Oracle CRM On Demand
Sage X3
5.0
Pricing
Oracle CRM On Demand
Sage X3
5.0
Order entry
Oracle CRM On Demand
Sage X3
5.0
End-to-end order visibility
Oracle CRM On Demand
Sage X3
5.0

Subledger and Financial Process

Oracle CRM On Demand
Sage X3
5.0
Shared Services Payments
Oracle CRM On Demand
Sage X3
5.0
Billings Management
Oracle CRM On Demand
Sage X3
5.0
Customer Collections
Oracle CRM On Demand
Sage X3
5.0
Cash Management
Oracle CRM On Demand
Sage X3
5.0
Asset Management
Oracle CRM On Demand
Sage X3
5.0
Travel & Expense Management
Oracle CRM On Demand
Sage X3
5.0
Budgetary Control & Encumbrance Accounting
Oracle CRM On Demand
Sage X3
5.0
Period Close
Oracle CRM On Demand
Sage X3
5.0
Transactions Tax
Oracle CRM On Demand
Sage X3
5.0
Subledger Reconciliations
Oracle CRM On Demand
Sage X3
5.0

Logistics

Oracle CRM On Demand
Sage X3
5.0
Transportation Planning and Optimization
Oracle CRM On Demand
Sage X3
5.0
Transportation Sourcing Management
Oracle CRM On Demand
Sage X3
5.0
Transportation Process Integration
Oracle CRM On Demand
Sage X3
5.0
Transportation Execution Management
Oracle CRM On Demand
Sage X3
5.0
Freight Payment Automation
Oracle CRM On Demand
Sage X3
5.0
Trade Management
Oracle CRM On Demand
Sage X3
5.0
Trade Regulatory Compliance Management
Oracle CRM On Demand
Sage X3
5.0
Customs Entry Management
Oracle CRM On Demand
Sage X3
5.0
Customs Document Management
Oracle CRM On Demand
Sage X3
5.0
Customs Document Collaboration
Oracle CRM On Demand
Sage X3
5.0
Fulfillment Management
Oracle CRM On Demand
Sage X3
5.0
Inventory Visibility
Oracle CRM On Demand
Sage X3
5.0
Warehouse Workforce Management
Oracle CRM On Demand
Sage X3
5.0

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Sage X3

  • The user interface has everything you would expect and in practical locations so you do not have to hunt and peck for the items you are looking for
  • Drill-down from GL to submodules works seamlessly
  • Easy import and export of data
  • The software is relatively easy to manage
Anonymous | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Sage X3

  • Complications in configuration. Had to use a third party vendor to help us customize the system so we could better use it within the organization. This added additional expense
  • Some error messages are in French. If you aren't French, or can't speak French, this makes it pretty hard to troubleshoot
  • If you want to customize reports, you need to know Crystal Reporting (at least for the version I am using)
Anonymous | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Sage X3

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Sage X3

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Sage X3

Unfortunately, the product was purchased before I began working at the organization. I am unsure what other products they may have reviewed before purchasing Sage ERP X3.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Sage X3

  • Created efficiencies within the organization.
  • Centralized data input and retrieval.
  • Can be an expensive undertaking for an SMB.
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sage X3

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Sage X3
5.0

Usability

Oracle CRM On Demand
9.0
Sage X3

Implementation Rating

Oracle CRM On Demand
10.0
Sage X3

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