189 Ratings
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Score 7.3 out of 100
4 Ratings
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Score 4.3 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

PROS Smart CPQ

Is my IT team ready to handle the challenges with data integration ? Are all the features offered by my current quoting tool being offered by Cameleon? Do I need a SaaS based quoting tool? Would it be easy and intuitive for my sales team (who,quite frankly, worship MS Excel) to use Cameleon ? Do I need a real-time/near-real-time quoting tool or would delays in data refreshes be acceptable
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PROS Smart CPQ
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
PROS Smart CPQ
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
PROS Smart CPQ
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
PROS Smart CPQ
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
PROS Smart CPQ
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
PROS Smart CPQ
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
PROS Smart CPQ
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
PROS Smart CPQ
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
PROS Smart CPQ
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
PROS Smart CPQ

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PROS Smart CPQ
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PROS Smart CPQ
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PROS Smart CPQ
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PROS Smart CPQ

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
PROS Smart CPQ
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
PROS Smart CPQ
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PROS Smart CPQ

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
PROS Smart CPQ
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
PROS Smart CPQ
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PROS Smart CPQ

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
PROS Smart CPQ
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PROS Smart CPQ
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
PROS Smart CPQ
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
PROS Smart CPQ

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
PROS Smart CPQ
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
PROS Smart CPQ
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
PROS Smart CPQ
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
PROS Smart CPQ
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
PROS Smart CPQ

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
PROS Smart CPQ
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
PROS Smart CPQ
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
PROS Smart CPQ

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PROS Smart CPQ
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PROS Smart CPQ
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PROS Smart CPQ

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
PROS Smart CPQ
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PROS Smart CPQ
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PROS Smart CPQ

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
PROS Smart CPQ
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
PROS Smart CPQ

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

PROS Smart CPQ

  • Salesforce.com integration via a plugin that lets end users access Cameleon CPQ systems.
  • Quoting made easier with complex business rules.
  • Good support from the Cameleon team with fixes and enhancements.
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

PROS Smart CPQ

  • Integration with other onsite systems such as Oracle databases require the expertise of knowledgeable developers. Manual upload of flat files are always an option , but not necessarily the cleanest.
  • Better Cameleon CPQ Designer UI would go a long way. Currently UI is a stark contrast to the intuitive UI of SalesForce.com or similar SaaS based tools. Not too much to ask for , considering the fact that we work in the era of Facebook and Twitter.
  • Real time data availability is a long way to go for Cameleon CPQ. Updates to data pushed over as batches to Cameleon are reflected at Salesforce.com only after a 'versioning' process is launched. Current recommended frequency for this process is once a day (an upgrade to make it twice a day is in the works).
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

PROS Smart CPQ

PROS Smart CPQ 6.0
Based on 1 answer
There are a few features that we expected from the tool but Cameleon's CPQ has fallen short on these. Possible enhancements and product fixes should be made as soon as possible to change the perspective. Unexpected bugs in the tool have come up during the roll-out that has caught the implementation team off-guard
Anonymous | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

PROS Smart CPQ

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

PROS Smart CPQ

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

PROS Smart CPQ

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

PROS Smart CPQ

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

PROS Smart CPQ

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

PROS Smart CPQ

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

PROS Smart CPQ

SaaS based tool. Better quoting rules.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

PROS Smart CPQ

  • A salesforce.com -esque approach to CRM has a whole gamut of advantages. Cameleon CPQ complements this approach.
  • Expect down times , feature problems or general disagreement about Cameleon's capabilities initially. This is true for adopting any new tool or technology. Hold on and it will tide over.
  • As a person who has used Cameleon purely as a developer standpoint , I do not have anything more to add-on.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

PROS Smart CPQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
PROS Smart CPQ
6.0

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
PROS Smart CPQ
6.0

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
PROS Smart CPQ

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PROS Smart CPQ

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PROS Smart CPQ

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
PROS Smart CPQ

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PROS Smart CPQ

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
PROS Smart CPQ

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