Oracle Fusion Service vs. Total Support HelpDesk CRM
Oracle Fusion Service vs. Total Support HelpDesk CRM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A | |
Total Support HelpDesk CRM | N/A | N/A | N/A |
Oracle Fusion Service | Total Support HelpDesk CRM | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Oracle Fusion Service | Total Support HelpDesk CRM | |
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Top Pros | No answers on this topic | |
Top Cons |
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Oracle Fusion Service | Total Support HelpDesk CRM | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Oracle Fusion Service | Total Support HelpDesk CRM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Oracle Fusion Service | Total Support HelpDesk CRM | |
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Likelihood to Recommend | 6.0 (89 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (9 ratings) | - (0 ratings) |
Usability | 10.0 (5 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (7 ratings) | - (0 ratings) |
In-Person Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (4 ratings) | - (0 ratings) |
Configurability | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 5.5 (11 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Oracle Fusion Service | Total Support HelpDesk CRM | |
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Likelihood to Recommend | Oracle | Resource Dynamics No answers on this topic |
Pros | Oracle | Resource Dynamics No answers on this topic |
Cons | Oracle | Resource Dynamics No answers on this topic |
Likelihood to Renew | Oracle | Resource Dynamics No answers on this topic |
Usability | Oracle | Resource Dynamics No answers on this topic |
Reliability and Availability | Oracle | Resource Dynamics No answers on this topic |
Performance | Oracle | Resource Dynamics No answers on this topic |
Support Rating | Oracle | Resource Dynamics No answers on this topic |
In-Person Training | Oracle | Resource Dynamics No answers on this topic |
Implementation Rating | Oracle | Resource Dynamics No answers on this topic |
Alternatives Considered | Oracle | Resource Dynamics No answers on this topic |
Scalability | Oracle | Resource Dynamics No answers on this topic |
Return on Investment | Oracle | Resource Dynamics No answers on this topic |
ScreenShots | Oracle Fusion Service Screenshots |