Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
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Paycom
Score 8.4 out of 10
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Paycom is an automated HCM platform, built on a single database that eliminates redundant data entry through automation. A payroll and HR software solution, Paycom is used by organizations of all sizes to access employee data without navigating multiple systems.
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TriNet
Score 7.6 out of 10
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TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Payroll entry is easier on Paychex Flex. It is easier to see each employee's earnings and deductions to review before submitting. TriNet has better customizable reporting with their Workforce Analytics tool. TriNet has a lot more offerings and better customer service, but it …
Gusto is more intuitive than Paychex and easier for smaller companies. Paychex has better customer support than Paylocity. Paychex is easier to navigate than Paycom.
All solutions we have reviewed offer the same solutions, and all have pros/cons. Price is a factor, and we have found slightly less costly solutions, though any cost savings are negated in transition costs.
Paychex has been around for a long time and have used it at other organizations. The payroll functionality is the best out of the other systems I have used. They all are great with handling the HR needs of our organization but Paychex is the most streamlined.
Paychex flex was selected prior to my client contracting me. However, I have had the opportunity with other clients to evaluate, implement and administrate other payroll providers. Out of the products I've used, Paychex flex is most like Justworks. Paychex Flex is …
Most of the reporting is a little easier to find and create in Paychex Flex. Most of the web interfaces for submitting payroll are fairly easy just like Paychex Flex.
Paycom seems to be more robust than Paylocity and offers more of the features we need and could use. Paychex Flex didn't offer all the areas we were looking for and doesn't have the features we want. We were looking for a system that could perform well in several areas of HR, …
Verified User
Vice-President
Chose Paycom
I mean I've used Paychex before. I've used ADP before. Paychex was nothing like this, not comparable in terms of the version I was using. I think I was using Paychex Flex, but this was much more comprehensive, much more coherent, and it did a lot more on the ADP side. I don't …
Payroll. Unfortunately, with ADP, we're in the 21st century, and they still make me upload a spreadsheet when we do payroll. So a lot of room for mistakes, a lot of back and forth. None of that happens with Paycom. And Paychex, when I used, they were just coming out to the …
I appreciate the single database platform. Some of the other programs I have used in the past are not as intuitive or user-friendly. The reporting is accurate and timely. There isn't any confusion between the modules trying to communicate with one another. We also have …
When evaluating competitors, one of the decision points has been how seamless the experience is from login to each of the different modules. Many legacy providers have the same modules, but they are not seamless. They are "connected" behind the scenes and skinned to appear to …
Hands down, you guys beat them clearly out of the water. And I think one of the biggest things that you guys do better than the rest of them is owning all the platforms. So if I have a problem with applicant tracking, I can come to you instead of going to a different vendor and …
Paycom is faster, more efficient, and more proactive. Paycom is more hands on, I appreciate that I have a customer service rep for day to day questions, and we have a rep who checks in quarterly to ensure we are getting the most from the system. They never feel pushy and are …
Paycom has a much wider range of functionality and the site is user friendly. The app is also better organized and easier to use with the self service portal and manager access in one place. The reviews and goal tracking is much more efficient than the other competitors I’ve …
Verified User
Executive
Chose Paycom
Paycom has a great user environment and mobile app.. It is very easy to administer and follow the data flow.
We selected Paycom due to their system being one totally organic system. We have worked with systems who purchase other modules and they do not communicate well with each other. When changes are made in Paycom they flow to all the different sections needed to ensure the …
Much more user friendly. Easier and more responsive web time clock. If I had a problem with Paychex I waited days for a response and was rerouted through 6 different departments, now with Paycom I wait minutes for a helpful answer to my questions.
Paycom is very user-friendly. Managers can review and approve employee timecards easily. The entire HRIS system allows information to flow together seamlessly. Your general ledger is tailored to your payroll and reporting needs. You no longer need multiple systems, you can do …
No comparison. Using Paycom has been the exact opposite of Paychex in the best way possible. I feel more in control and in the know about what's happening in my business.
Paycom is much more user friendly, reports are easier to work through and build, and Time & Attendance/Employee Self Service is much more user friendly for our employees
Paycom is head and shoulders above the above mentioned products. Other products over promise and under deliver, are not as user friendly or do not have as many modules as Paycom.
Paychex was very poor in the way they handled taxes. In addition, we went through 7 client support representatives in less than a year. We would not be told when someone left or was transferred. If the representative was off for any reason you may have to wait days until you …
Paycom has far exceeded our expectations. Its ease of use and the overall cost is mind blowing. They have thought of almost everything a company might encounter and have built a system around it. All of their staff is readily available and will do what they can when they can …
Did not like Paychex system, the whole program seemed like it was separate programs that did not work that well together. The system was not user friendly.
TriNet outperforms ADP, Paycom, and paychex is support and compliance for sure. The only other system I've tried that has anything on TriNet's capabilites and interface is BambooHR... If I could mash the 2 systems together, I would!
TriNet does a great job at payroll, compliance, caring for the employees, resources for benefits, even free services offered to help and assist if needed. Very clean UI, and user-friendly and intuitive. Great for back office compliance. The customer service is vastly better …
We use Justworks quite a bit, but the difference is the designated support specialist. They only offer a general # to call into or a chat box. Also, they don't offer an audit prior to payroll processing, which I find helpful to keep accuracy and detect any errors. The JW …
Trinet was selected because they have a robust platform and many services that they provide. In addition, the first year discount provides piece of mind when changing providers.
I didn't select TriNet, it was at my organization when I got here. No one at TriNet gave my company information on how hard it is to move companies in the middle of the quarter. Even UKG did that. I think that every other system works better.
Verified User
Director
Chose TriNet
Better pricing negotiation through pooling of TriNet.
Verified User
Administrator
Chose TriNet
Response time is much better with TriNet. All parts of their site are well-designed for a smooth user experience. Administration costs are reasonable (some others are offensively high and remind you that you could just hire another FT employee to do this work).
Verified User
Account Manager
Chose TriNet
It's been too long ago to be able to compare.
Verified User
Professional
Chose TriNet
TriNet is so much easier to use than the three products I mentioned. TriNet is also suited to an organization of our size and industry.
They were about the same. We went with TriNet because of a bad experience I had with Paychex. However, TriNet started off strong and then the service went downhill. Finally, as I wrote, the state setup/final tax filings not being done makes me say I will not go back to Trinet.
Out of all of the platforms, I still think that Gusto is the most user friendly for employers and employees. However, they did not provide the support that I get with TriNet. In just a year, I feel that TriNet is listening to it clients and have already made changes to improve …
TriNet is site and payroll submission is more intuitive as well as their reporting system. Paychex seemed archaic. Required an app and was not web based. App difficult to use and get information out was only in PDF with no Excel option.
Overall we have had a good experience. The unfortunate part of being with them for over 10 years is the change-over in support specialists and sometimes the lack of transparency when that occurs or the lack of personalized communication. However, the ease of use and streamlined services for reporting and recording payroll and onboarding employees is definitely a benefit to the service. Being able to pull reports and review past employees information can be invaluable at times. Knowing I have peace of mind when it comes to tax documentation because someone else is ensuring it is handled and handled correctly is very important
For well-suited, I definitely would say that really any industry, any type of position, it's helpful for everything. I've used it for a printing and publishing company, and now I use it for healthcare purposes. I feel like it's very vast, and you can use it for anything.
I truly believe TriNet is the best PEO out there. Our specialist, [...], was top notch and always made me feel special. I appreciate all the features available, not just for my employees but for me, as an HR specialist. The benefits I am now able to offer is why we joined but all the features and ease of use is what will keep us clients moving forward. My only issue was feeling a bit rushed through training. I was told I would get written procedures but they were pretty antiquated.
Payroll. So easy. It's just two or three buttons all done. Time cards are very easy to edit if needed, move around, manipulate, and are user-friendly. Our employees with the app on their phones, they can in and out and request PTO, whatever they need to do. And it's very user-friendly, very easy to use.
Customer support is great when working with Amy Hoffman. She's always very quick to respond and helpful. I'd say she's the thing that makes me want to stay with TriNet the most.
The webinars are very helpful. I utilize those frequently and our CFO has signed up for some as well.
The expense management system has been very helpful. There are a couple issues with it, but it's leaps better than what the company was doing before this system through TriNet.
I understand logging you out is a security function, but I'd prefer it not to log you out so soon.
The training we received for the team's meeting was subpar, in my opinion. Probably better geared for people with little to no computer experience. Very slow pace; we could have easily received all of this from some tutorials in a few minutes.
The one area that I think I would make recommendations to change is in performance management. I believe that the already built-in formats for 360-degree reviews and for standard performance management reviews could use a bit more flexibility of customization. For example, the number of raters, how the calculations are made in terms of the metrics, and the final scores of those reviews are all elements that are programmed by Paycom. If we wish to pursue a slightly different model, we are restricted to those changes that Paycom has anticipated and not locked out. If there was a little more adaptability built into this module, I think it would be an improvement.
Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
we are having no problems with how the system works and our support system at paycom is the best - we are learning more and using the system in more ways all the time the only thing that could be better is pricing on some things
e are currently seeing a massive shift in HR tech, with rapid strides being made in the integration of AI and Machine Learning models. These advancements allow for:Predictive analytics for workforce planning.Automated, intelligent chatbots for instant employee support.Smart data synthesis that provides actionable insights rather than just raw numbers.TriNet appears to be lagging in these areas, missing opportunities to leverage AI to reduce administrative overhead and improve data accuracy
I think as both a payroll administrator and an employee who is paid from Paychex, the site is user friendly and easy to find the items I need. The support is knowledgeable and quick to assist as is not always the case with other payroll platforms. The payroll options for checks and templates, gross-up, etc is easy to use and makes changes easy to do.
Everything is central. Everything is there. It's usually friendly. You have the question AI chat thing, where we can answer the question. So, to me, that is a big asset. Instead of us trying to scroll through all of Paycom, we can just type it in, and it'll take us directly there.
The platform is highly intuitive and user-friendly, making it easy to navigate for both admins and employees when handling everyday tasks like payroll processing, benefits enrollment, and HR reporting. The flexibility in HR and payroll features does not require a need for extensive training. The mobile app stands out as amazing, with a great interface that enables quick access to employee related items
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
We had an issue with application errors - took TriNet 5 months to fix it, mean while we had someone manually tracking and keeping up with many requests and questions about the application error which affected time off. When we were all registering for Benefits during open enrollment there were lots of bugs that caused issues with registering for benefits or being able to see what benefits were available
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
For the most part pages load quickly. Working for a software company we understand performance is everything, even a few seconds delay can feel like a lifetime, that being said, we ran into a few times where pages didn't load, information didn't load correctly, and an influx in users (like open enrollment) cause things to slow down
In our experience, Support is slow to respond. They always eventually resolve issues and answer questions, but it almost always takes time. This has occasionally been a problem for us. However, in the instances where it was a problem, they made it right by processing a payroll overnight (instead of the usual 2 day requirement) in one case, and in another, they processed a separate payroll at no charge.
In 6 years, we've never had a bad experience with client support. We implemented during COVID, and I was the only person in HR at the time. I was also having to homeschool our children, which meant bizarre work hours and limited time to focus on platform build at times. There were nights that I was literally on calls at 11 pm and the implementation team was unbelievably supportive. Recently, a Position Seat specialist came on site to help us set up for our 5 client codes - the experience was transformative for how we use the platform and an absolute game changer. I trust Paycom because I trust our representatives. They truly are strategic partners for us, and work to ensure we're maximizing the platform and that our needs are being met
The support overall is very good. There seems to be a good number of customer support staff and they are knowledgeable and pleasant to deal with and it almost all cases are able to resolve the question or issue very quickly. My only complaint would be having to wait in some cases as I'm based in the UK and the correct department may not be open 24 hours.
Tadd and Ellie have been great! They have show us many aspects that implementation did not. They are very personable and action oriented as well. Anytime we need them they offer to swing in.
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.
Since this was already implemented. I have another employee briefly train me. Then Trinet rep gave me some training as needed for things that came up. For one payroll preview report I figured it could be done, but I had asked the rep to be sure. One important training was when there was an employee leaving the company.
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.
I like PayPal because, as I said, I haven't had any issues. I haven't had to call any of the representatives. I can't think of the main work for the company logo, but that's for a larger company, so I've only used it for smaller companies that don't work for that, but it integrates more and adapts to one. That's probably my first one. But this is probably my second-best company. Workday is the best that you can use. It's like having an Apple computer, because as I said, it can integrate different products into one and adjust them. I don't think about a lot of products that can do that. So it's easy to EDI feed information in there, and Workday will qualify. So that's what makes them stand out above everybody else, but it's for large companies.
I liked Rippling's software better than TriNet. However, the pricing on employee benefits was through the roof, and they don't offer many selections/options. If it was a software only decision, I would go with Rippling (the 2.0 version of Zenefits which TriNet offers). However, the software isn't a major need, compared to smooth payroll and benefits that I get from TriNet (and great service). I'm happy at TriNet long term as long as the health insurance rates aren't exhorbinant.
I generally do payroll at the office, however I have had to go remote due to internet issues and also had to take payroll on vacation with me. Very easy to log in wherever you are and manage your TAA and payroll
We are a small company, do we use it across departments and sites? Yes, we are all remote working, so there are as many sites as there are people. We also have our entire staff using TriNet, so every department from Accounting, Admin, HR, Development, QA, and Management are all using this. Can't say for sure how great the scalability is as we are only about 30 employees
It's helped us save time. We've been able to automate a number of payroll and accounting functions. It's also enabled our employees to use the ask gear feature. So it's really saved time, and also we've not gotten hacked, which is always a plus.
Stay within HR Compliance - when the new laws about Salary change came into effect I received an email on impacted employees and how to address.
More involvement in employee benefits. With greater benefit selection more employees were able to find plans that suited their needs.
The TimeClock took a little time to get used to. It is still a little frustrating at times for hourly employees to be able to track how many hours they actually have for the week/pay-period. The off the clock meals count towards "hours" and employees have to subtract that out to be able to see what they need for the rest of the week.
