PayScale Insight Lab is a sales intelligence software solution offered by PayScale, Inc.
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Welcome
Score 8.5 out of 10
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Welcome is an intelligent compensation hub used to communicate offers to candidates and total
rewards to employees — while making data-driven compensation decisions. It aims to help users increase acceptance rates
by clearly communicating
each offer and its total
compensation with Digital Offers, and boost employee retention by helping
employees understand the value
of their equity, benefits, salary,
and bonuses with Total Rewards. With Compensation Data, users' HR and People…
If you have a large employee base and you are trying to remain competitive from a compensation perspective, this tool is well suited to help you accomplish this goal. If you are not a comp expert, they have experts on hand that can help you through projects or just answer basic questions.
If you don't have a workflow management tool in place and are relying on email or shared documents, then I would recommend using Welcome to keep tasks moving and employees accountable. It's very flexible, so you can really drill down on what you're asking from users and it consolidates the tasks that you need to work on in one place. We don't use it for legal documents due to more specific requirements that those require, but, for most other collaborative work, it is used.
Their customer service is fantastic. I absolutely adore my Relationship Success Manager, I still have a great relationship with the Account Executive that brought us on board.
The tool has some hiccups but overall, of the three tools I demo'ed, it is the most user friendly. PayScale is transparent about the issues they are experiencing and what is on the horizon for improvements of the tool. We all expect some things to go a little wrong or not be the as user friendly as WE THINK it should be, and I appreciate that PayScale acknowledges that and is transparent about what's in the works for improvements along the way.
I like the ability to customize pay structures, create favorites, and create new jobs on the fly. I've really enjoyed working in the tool and I'm excited to get our data cleaned up so that we can use all PayScale reporting and dashboards have to offer.
Job titles can prove to be a challenge as they sometimes do not connect as well as you'd hope. This may require some extra work on our part to fit our needs into what Payscale provides. Generally, this is a small concern, but it is still something that should be updated to keep with some of the changes in titles/roles.
It would be great if Payscale offered an online tool/area for watching recorded webinars or training sessions rather than having to do it live. As others have mentioned, with a busy schedule, it is sometimes challenging to find the time to watch live. Having a database would help ensure that the training can be accessed at any time.
Options to perhaps break down some of the data in reports to provide to others who are less versed in the contents of the report and the overall system. I'd prefer to have to explain less of what is presented and let the data speak for itself where possible.
For some tasks that don't require an article, we are forced to create one or the task doesn't function.
When changes are tracked in Word docs they are not apparent until the file is downloaded meaning that if people are only previewing content, they will miss these changes/comments.
Having 2 separate places to comment can be confusing and hiding resolved comments can mean less transparency in the process.
Never had any issues with customer support as they are very responsive. The system is very reliable, therefore, we rarely interact with their customer support.
Both PayScale and Paycom were pretty comparable, but I liked the detail and sophistication of PayScale a little more. Because PayScale has a place to enter in info on both the job and the market, we went with this software. The other factor I took into consideration was that I was already using PayScale and didn't have to enter the entire company's data
PayScale has allowed us to better target our compensation strategy, which has reigned in managers who were increasing pay MUCH quicker than necessary.
The changes we've made over the past couple of years have allowed us to pinpoint areas of need. For example, we adjusted our starting pay for our primary job class and reduced turnover from over 60% to under 30% in 18 months. Reduced turnover is a clear positive impact on ROI.
Employees can be resistant to using Welcome at first as they think it will add to their workload, but they, eventually, see the benefits of saving time and gaining efficiency.
If one person is responsible for entering all tasks, it can be a fair bit of admin time for that person.
We have a better working relationship with external agencies that also use Welcome to collaborate with us.
