TrustRadius

Pega Customer Service vs. Vonage Conversational Commerce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pega Customer Service
Score 8.0 out of 10
N/A
Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.N/A
Vonage Conversational Commerce
Score 0.0 out of 10
N/A
Vonage Conversational Commerce is Jumper.ai, a solution that enables brands to build trust by engaging consumers throughout their buying journeys on the channels they love. It is used to create AI-powered omnichannel experiences that boost sales, increase customer satisfaction, and return buyer behavior intelligence.N/A
Pricing
Pega Customer ServiceVonage Conversational Commerce
Editions & Modules
No answers on this topic
Monthly Recurring Fee
Commission 3.5% of sales via Jumper.ai or a monthly recurring fee per brand per country starting at $1,000 (includes 10 agent licenses)
Offerings
Pricing Offerings
Pega Customer ServiceVonage Conversational Commerce
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$5,000 one-time fee
Additional Details——
More Pricing Information
Community Pulse
Pega Customer ServiceVonage Conversational Commerce
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Pega Customer ServiceVonage Conversational Commerce
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Conversica
Conversica
Score 9.6 out of 10
Conversica
Conversica
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Pega Customer ServiceVonage Conversational Commerce
Likelihood to Recommend
7.6
(2 ratings)
-
(0 ratings)
User Testimonials
Pega Customer ServiceVonage Conversational Commerce
Likelihood to Recommend
Pegasystems
Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication.
Verified User
Anonymous
Read full review
Vonage
No answers on this topic
Pros
Pegasystems
  • Easy to contact
  • Responds very quickly
  • Provides accurate information
Sanjay Meesala | TrustRadius Reviewer
Sanjay Meesala
Senior Software Engineer
Read full review
Vonage
No answers on this topic
Cons
Pegasystems
  • Performance, as some of the tasks run in batch.
  • Extensibility could take time for complex functionalities.
  • At least the cloud version should be more powerful in terms of processing.
Verified User
Anonymous
Read full review
Vonage
No answers on this topic
Alternatives Considered
Pegasystems
We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job
Sanjay Meesala | TrustRadius Reviewer
Sanjay Meesala
Senior Software Engineer
Read full review
Vonage
No answers on this topic
Return on Investment
Pegasystems
  • Reduced the manual effort due to introducing automation
  • Increased customer satisfaction
  • Enhanced personalization
Verified User
Anonymous
Read full review
Vonage
No answers on this topic
ScreenShots

Pega Customer Service Screenshots

Screenshot of Next Best Action IntelligenceScreenshot of Optimize the Customer JourneyScreenshot of Paid Media ManagerScreenshot of Test, Learn & Act in Real-TimeScreenshot of Predictive IntelligenceScreenshot of Visualization & Simulation