Power Diary vs. Therabill by WebPT

The most important thing is that I feel confident that my client records are kept secure and private, and that Power Diary has strict security and privacy measures in place
and compliance with relevant legislative and regulatory requirements. Data is
encrypted, and two factor authentication is required to access the system. I can't think of any scenarios where it would be less appropriate to use.

Incentivized

We have a single location practice and Therabill does most of what we need well. I believe it could easily be scaled to more than one location for others.

Incentivized

• Templates are amazing and easy to use
• Emails and SMS directly to clients
• File management is good

Incentivized

• Great integration with WebPT
• Love the auto posting of patient payments when we apply ERAs - and the ability to not apply if there is a secondary.
• The Patient statements are pretty easy to send out. Love that we have options to print or email them.
• The zendesk site answers a LOT of questions and is a fantastic resource.

Incentivized

• When I schedule supervision/meetings etc. in the calendar, it only shows my practice addresses and I have not been able to work out how to add the meeting address. I just add it to the notes section.
• I worked as a standby counsellor for a corporate event and was required to support multiple students if necessary. I had to invoice the corporation and add them as a client. PD is more suited to adding individual clients. I would be great to improve this.

Incentivized

• The reports are a bit hard to understand
• Support is slower and often does not seem to grasp what we need.
• I wish we could set claims aside when they needed work so they would not go out when we batch bill.
• I wish I could just deactivate a provider who goes on leave and stop paying for them instead of having to delete them and reenter later.

Incentivized

We are actually looking at other options - unsure whether we will continue

Incentivized

Chat is great but often not working or very slow responses. Can't easily talk to a person about issues and emails are very slow to get answered

Incentivized

The ones I have used do not seem to be in the list

Incentivized

Compulink was not a good thing at all. Therabill is much better. Kareo was better in some way, but worse in others. We moved to Therabill for lower cost and because it was bought by WebPT and we figured they would be putting all improvements toward that

Incentivized

• Peace of mind that client records are secure, and help is available from PD when required.
• Easy to manage client records.
• I feel confident that as my practice grows, PD system will make it easy for me to manage my client load and keep up to date with everything.

Incentivized

• I don't like the pricing. We have many part time employees and I think we overpay.
• Claims flow pretty quickly through and help up get paid sooner.

Incentivized