Qmarkets vs. ServiceNow IT Business Management

I have no negative points to bring out. Qmarkets, as a company, has been very cooperative and has provided full support during the entire sales cycle. The sales cycle actually ran over a year with multiple discussions with the customer before they signed off. Qmarket products are well thought off and their fitment to customer needs are almost 100%.

Monthly planning cycle: Business Stakeholders submit their feature requests and ideas, IT experts assess them and add Effort Estimation IT management set sprint SOW with the Business stakeholders Resources are planned, requested, and allocated. The job is done, change management process is conducted including weekly CAB meetings (Change Advisory Board). The change is deployed and documented.

Incentivized

• Highly professional software.
• Adaptable to various processes and scopes.
• Excellent support.

• Creating Requests
• Knowledge base article
• Hassle free UI

Incentivized

• Reports are excellent but are more content-oriented than people-oriented, and for me as a consultant, the "people" info is important.

• New UI is bad. Transition is not liked by users
• Notifications can be improved. The mail notifications are little off
• Category changes are not supposed to be hard

Incentivized

Intuitive and easy to set-up and use

The support I've received from them has never been anything less than accessible, compliant, and professional

Other competition products were evaluated but Qmarkets had products that were 100% fit for our customer's needs and the Qmarket team has excellent Tech team which we didn't see in the competition that we and our client evaluated. Also, the Q products are very flexible compared to others in the market.

Salesforce Appex Microfocus ITOM and related

Incentivized

• No Negative impact.
• The functionality and user operability of products has been very easy.
• ROI is yet to be seen as implementation is due in a weeks time.

• Best ITSM tool
• Clean UI
• Deployment is easy

Incentivized