Likelihood to Recommend We save a lot of money using QNAP for the backup of Virtual machines. We installed a QNAP in the datacenter of our Cloud Provider and the cost of the backup and storage that we use is, at least, 1/10 of the cost that we had in the past. We can choose what kind of drives we can install, so if we want affordable we can use 5400/7200 hard drives, if we need speed we can use SSD drives.
Read full review For a large, robust, well-secured, and stable storage system, TrueNAS is very well suited. Virtual Machine support is great. Shared filesystems (SMB, NFS, iSCSI, WebDav, AFP) are very well implemented. Time machine support is fantastic; security is very granular. Do not try to use it as a replacement for VMWare... (no migration, etc.)
Read full review Pros Management interface is very useful Quick solutions can be produced with flexible storage pools It can create a powerful customizable system on its own, along with connectivity features and add-ons. A powerful customizable system can be created with flexible connectivity features and add-ons. Advanced user management can be easily provided either in its own interface or on the domain. It can take on the role you want with its integrated modes or add-ons that you can install later. Most wonderful feature, advanced support service, we never had any unsolved problems and the support engineer was always interested, followed one to one With web, ssh, ftp, winscp connections, you can easily access in any environment. Read full review iSCSI Datastores for virtualization. NFS store for unix storage or backups over networking. Very fast performance, sometimes outclassing SSD arrays even in NFS. The ZFS filesystem has given use much greater flexibility. Using their newer servers we could in theory scale to any height of required storage. Read full review Cons I can not think of any at this moment. Not a con - but security issues are due to users' negligence. Read full review more graphical interface to admin features like plugins, jails, list are well but a tiles aproach will be better allow bulk upload/download/update to Groups or user accounts from SMB shares. some script language template featured to create/config/change/delete storage pools /dataset or shares . Read full review Likelihood to Renew The software has been amazing. It has saved me a lot of headache in the past few years. Also, it's nice to knowing that if any of our current Synology devices were to die I can have an iSCSI system up and running very shortly. I didn't give a 10 score because I find their support to be rather slow and pedantic. They test many things when the answer is right in front of them. The compute sytem (not storage) we purchased from them came with pcie gen4 nvme's. They didn't work, but rather than believe me about the spec's in the motherboard manual saying the onboard was pcie3 ONLY they shipped me 2 replacements until I showed them an old pcie3 device worked just fine. The part that rather frustrated me was the machine was claimed to have been tested / burnt in. How can this be true if the server won't even boot up into the BIOS?
Read full review Usability The software is fairly straight forward and if you mess up the network interfaces you can login locally at the console and fix any issues that you may have had with VLANS etc denying you network access. There was a little bit of annoying issues when setting up multiple network interface cards. Rather than keeping one interface setup with DHCP, when you add a second one with a new network it disables the first. Which makes it impossible to login again. However if you wait it will revert. I learned after works that you need to set up the network cards and then go back and setup the first one again and THEN test / apply. After that it was pretty good. The summary of the devices is very nice to. You get an accurate snapshot of how well your system is doing as soon as you login
Read full review Support Rating QNAP NAS is a really good product, but I think the best part is the support for the products. Whenever I have a question or imagine something that won't happen, I can ask the support side. When the support engineer understands what I want to do, he does his best.
Read full review The support was responsive for opening cases. However I found solutions to simple problems took far too long. When we had a bad power supply and we had another with the exact same firmware version they should have sent replacement for both. We had to file another case for the other PSU that started dyeing the same week. They also had to do a lot of troubleshooting to replace the fans that were not behaving as they should. I'm not a home user. I know when certain things are failing and the silly hoops the jump through made it frustrating. However, once we finally got the problem identified we had parts shipped out via advance replacement which was nice.
Read full review Implementation Rating The implementation went well after we got the boot drive working properly. The device was setup exactly as i asked with the hardware except for the boot drive. The reason I chose 9 instead of 10 was the boot drive put us back about a week for the part to arrive. I ended up using a personal drive to show them that they were wrong sending use the gen4 drives.
Read full review Alternatives Considered Our historical supplier was a QNAP partner so we started with them.
We resell on request also NETGEAR and Synology. Maybe is for the practice on them but we think that they are easier to use and configure.
The thing i can affirm with convinction is that are realy durable! I think i never repaired a QNAP NAS and, we resell them from about 10 years.
They have all the functionality we ever had to our customers.
Read full review Having a better, trusted filesystem to build upon makes a huge difference. I want to know that if something I've written is read, it was the thing I wrote. And if it can't be read, I want to know that soon and know how to repair it.
Read full review Return on Investment I cannot quantify, but it really saves a lot of money for backup. Read full review Using a TruNAS integrated solution has reduced support overhead compared to using custom hardware. Being cheaper than full flash storage arrays, this unit allows for a good balance of speed with its use of SSD-based caching drives. The reliability of the hardware/software integration means I spend less time troubleshooting and more time doing business. Coming from a custom-built solution it is apparent that IX Systems has done some extensive testing. Read full review ScreenShots