RAY vs. SmileBack
RAY vs. SmileBack
Product | Rating | Most Used By | Product Summary | Starting Price |
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RAY | Mid-Size Companies (51-1,000 employees) | RAY (formerly BotBit) helps local businesses sell more by simplifying interactions with consumers by focusing on generating reviews and unifying communication channels they already use. RAY helps makes businesses more visible online, improves business operations, and drives purchase decisions. RAY serves 10,000+ users across nearly 1,000 businesses. | N/A | |
SmileBack | N/A | SmileBack is a customer feedback system designed for MSPs and helpdesks and focused exclusively on customer satisfaction, from ConnectWise. Their CSAT, NPS and reporting toolsare designed to empower users to drive businesses by making feedback abundant and actionable. With knowledge that customer satisfaction is the #1-indicator of success for MSPs and helpdesks, SmileBack boasts expertise in the space. They state their products will not only dramatically increase the amount of… | N/A |
RAY | SmileBack | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
RAY | SmileBack | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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RAY | SmileBack | |
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Small Businesses | Growave Score 9.4 out of 10 | Growave Score 9.4 out of 10 |
Medium-sized Companies | Bazaarvoice Score 8.3 out of 10 | Bazaarvoice Score 8.3 out of 10 |
Enterprises | Bazaarvoice Score 8.3 out of 10 | Bazaarvoice Score 8.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
RAY | SmileBack | |
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Likelihood to Recommend | - (0 ratings) | 6.0 (20 ratings) |
Usability | - (0 ratings) | 6.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.3 (7 ratings) |
RAY | SmileBack | |
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Likelihood to Recommend | RAY No answers on this topic | ConnectWise |
Pros | RAY No answers on this topic | ConnectWise |
Cons | RAY No answers on this topic | ConnectWise |
Usability | RAY No answers on this topic | ConnectWise |
Support Rating | RAY No answers on this topic | ConnectWise |
Alternatives Considered | RAY No answers on this topic | ConnectWise |
Return on Investment | RAY No answers on this topic | ConnectWise |
ScreenShots | RAY Screenshots | SmileBack Screenshots |