What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
15 Ratings

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<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Likelihood to Recommend

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  • For customer relationship management software like ConnectWise where you would like to gauge customer satisfaction with interaction.
  • Any help desk scenario where you want the customer to easily be able to rate performance.
Garland Alvey profile photo

Pros

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  • Intuitive user interface
  • Ease of integration
  • Rapid report generation
Garland Alvey profile photo

Cons

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  • Rather than a con, a suggestion or feature, I would like to see is more controls over how the system issues surveys.
Daniel Nunns profile photo

Alternatives Considered

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I reviewed two other tools and quickly chose this based solely on the the ease of implementation, end user interface, and the management portal.
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Return on Investment

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  • We have been able to address the negative responses immediately.
Julee Carlson profile photo

Pricing Details

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General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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