Likelihood to Recommend
RMail is great for sending emails with information that is sensitive but that the recipient is not going to put a lot of work into retrieving. I do psychological evaluations for criminal courts and I use it to send reports to courts and attorneys. I need to use something compatible with HIPAA privacy rules, which courts and attorneys are typically not as concerned about. If they had to use a password or go to an outside web address to retrieve the email, they wouldn't do it. It's also common for an attorney to say they didn't get an email, but I always know if they did or not, and I have clear documentation of it, which is important in legal cases.
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If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion. I have had some issues with their spam filter, but we use
and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
Read full review Pros Read receipts tell you the time a message was actually opened The electronic signature feature is nice, and usually not included with these types of services Many times, a recipient doesn't need a password to open their email. RMail leverages TLS technology in most cases Recipients do have the option of creating an account, but generally they don't need to Outlook integration is very easy to set up Gmail integration within Chrome is pretty amazing Read full review Its easy to use in Mobile A fresher can easily use Super admin pannel is also easy to use Read full review Cons Program plug-in crashes on occasion. Issues can arise if your computer's clock is not synced to RMail's time servers. Setup was initially tedious (but has gotten much better since 2019). Read full review When receiving an email with images that are not displayed automatically, you have to activate this function manually. It is a bit uncomfortable, I would prefer that it be activated automatically The filter to search for information is not very accurate and unfriendly The way to manage the storage capacity and to buy more space for the mail is not very friendly Read full review Likelihood to Renew
I don't think RPost has any competition, at least none that I can use. I think that once registered email becomes widely accepted (someday soon?), it will be indispensable for anyone in business, and RPost is the leading vendor (maybe the only vendor).
Read full review Usability
It is as simple as downloading a plug-in or installing a chrome extension, then you click a button to use it. The interface is straightforward.
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Works well routinely without problems.
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Support is easy to access via email or phone. They also reach out to you periodically with new features, but they aren't intrusive about it. I usually appreciate it when I get an email from RMail, which is not very often.
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I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
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RMail is really useful when wanting to send important encrypted information, and have control of what happens on the other end. It also comes with a complete set of features that help in any other way you can imagine. I've been through other products, and nothing compares to it.
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• We were using
for little time since it does not have the adequate functionalities to address the business problems we have or improve the quality of collaborative work between departments. • The main reason we decided to implement Zoho Mail. It is because this service is much more complete than any of the ones currently on the market. It is perfect for teamwork and increases the fluidity of collaborative work between departments.
Read full review Return on Investment There's not much ROI, because we don't get it much cheaper than the list price. However, being able to offer this service strengthens our service offerings. Read full review Negative impact - far more work (and time) needed to effectively sort and categorize emails. Instead of emails being easily sorted by labels, it is a more tedious process to have everything sorted by deal or contact Read full review ScreenShots