18 Reviews and Ratings
124 Reviews and Ratings
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We sometimes encounter issues that cannot be resolved from our end and need urgent assistance from its support but it takes a while and asks us to send an email instead. I highly suggest having a dedicated support or account manager to address our issues in no time and provide quick resolutions.Incentivized
The user friendly android and IOS applications are one of the best features of Zoho Desk although if you are expecting a Desktop application then you will be disappointed and will have to access it from your browser which can be slow sometimes, depending on your internet connection. The work flow of tickets submission either manually through the dashboard or mobile application, and tickets assignment to other agents along with tracking tickets and agents' performance is very easily executed with no issues being faced.Incentivized
CRMTicketingCommunicationIncentivized
Report features give the all insights of the customer team and customer support which enables us to make changes according to it.The best thing about Zoho Desk is that it has a very beautiful and fully designed dashboard.I have been using this software for a very long time in my organization, it is very easy to use with having the interface created on a very advanced module.It is completely a feature rich platform.Incentivized
Customer SupportLive assistanceIntegrationIncentivized
When utilizing as a ticketing system, it would be nice to have a better way to monitor when something is due. It's just a little cumbersome.Search Functionality - The search functionality could use a tweak or two. Too many times I am unable to find tickets. This would also be very helpful for the "Recycle Bin" when you just need to find that ticket you accidentally deleted (we are all human!). :)Incentivized
At times Zoho [Desk] can be a bit glitchy. It does not auto refresh on the ticketing system, and even f it tells you there is a new ticket clicking it does nothing and you need to refresh the page for it to work. We have found at times that is can become unresponsive, although this usually doesn't last for longer than 15-30 mins.Incentivized
Zoho Desk has a technical team of professionals, who are well informed, and they know how to share the knowledge with the other players. Besides, they are competent in dealing with all kinds of customers, from divergent locations, and adopt their differences. Lastly, when called upon to solve an issue, they are quickly responsive.Incentivized
Salesforce Desk is actually unique compared to others because when it comes to features, Salesforce Desk has a lot to offer. It's easy to navigate and the knowledge base is so informative that it gives you not just the article but is also very interactive and easy to understand so you can get a lot of answers online.Incentivized
We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.Incentivized
Turn around timeEfficiency of answering ticketsLive support assistanceA lot of options for integrating different softwareIncentivized
Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.Incentivized