Salesforce Service Cloud vs. Telefónica Contact Centre Cloud
Salesforce Service Cloud vs. Telefónica Contact Centre Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month | |
Telefónica Contact Centre Cloud | N/A | Telefónica Tech Cyber Security & Cloud provides CCaaS and omnichannel solution that best suits the user's company's needs. Optionally, they are also a certified Genesys partner, boasting 20 years of experience implementing and managing these services. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Salesforce Service Cloud | Telefónica Contact Centre Cloud | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Salesforce Service Cloud | Telefónica Contact Centre Cloud | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.6 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Service Cloud | Telefónica Contact Centre Cloud | |
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Likelihood to Recommend | 9.0 (74 ratings) | - (0 ratings) |
Likelihood to Renew | 9.5 (6 ratings) | - (0 ratings) |
Usability | 8.0 (12 ratings) | - (0 ratings) |
Availability | 9.5 (19 ratings) | - (0 ratings) |
Performance | 8.6 (7 ratings) | - (0 ratings) |
Support Rating | 7.0 (20 ratings) | - (0 ratings) |
Online Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
Salesforce Service Cloud | Telefónica Contact Centre Cloud | |
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Likelihood to Recommend | Salesforce | Telefonica No answers on this topic |
Pros | Salesforce | Telefonica No answers on this topic |
Cons | Salesforce | Telefonica No answers on this topic |
Likelihood to Renew | Salesforce | Telefonica No answers on this topic |
Usability | Salesforce | Telefonica No answers on this topic |
Reliability and Availability | Salesforce | Telefonica No answers on this topic |
Performance | Salesforce | Telefonica No answers on this topic |
Support Rating | Salesforce | Telefonica No answers on this topic |
Implementation Rating | Salesforce | Telefonica No answers on this topic |
Alternatives Considered | Salesforce | Telefonica No answers on this topic |
Return on Investment | Salesforce | Telefonica No answers on this topic |
ScreenShots | Salesforce Service Cloud Screenshots |