Salesforce Service Cloud vs. UVdesk Helpdesk
Salesforce Service Cloud vs. UVdesk Helpdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month | |
UVdesk Helpdesk | Small Businesses (1-50 employees) | UVdesk Helpdesk is a SaaS-based customer support tool. It converts support emails into tickets. The vendor says with the help of UVdesk, companies can manage customer support services easily. UVdesk also offers features like knowledge base or FAQ creation to assist customers further. The social media app integration that automatically converts tweets, posts, and comments from social media pages to tickets. The eCommerce App Integration,… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | $11 | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Salesforce Service Cloud | UVdesk Helpdesk | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Salesforce Service Cloud | UVdesk Helpdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Service Cloud | UVdesk Helpdesk | |
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Likelihood to Recommend | 9.0 (74 ratings) | - (0 ratings) |
Likelihood to Renew | 9.5 (6 ratings) | - (0 ratings) |
Usability | 8.0 (12 ratings) | - (0 ratings) |
Availability | 9.5 (19 ratings) | - (0 ratings) |
Performance | 8.6 (7 ratings) | - (0 ratings) |
Support Rating | 7.0 (20 ratings) | - (0 ratings) |
Online Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
Salesforce Service Cloud | UVdesk Helpdesk | |
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Likelihood to Recommend | Salesforce | Webkul Software Pvt Ltd No answers on this topic |
Pros | Salesforce | Webkul Software Pvt Ltd No answers on this topic |
Cons | Salesforce | Webkul Software Pvt Ltd No answers on this topic |
Likelihood to Renew | Salesforce | Webkul Software Pvt Ltd No answers on this topic |
Usability | Salesforce | Webkul Software Pvt Ltd No answers on this topic |
Reliability and Availability | Salesforce | Webkul Software Pvt Ltd No answers on this topic |
Performance | Salesforce | Webkul Software Pvt Ltd No answers on this topic |
Support Rating | Salesforce | Webkul Software Pvt Ltd No answers on this topic |
Implementation Rating | Salesforce | Webkul Software Pvt Ltd No answers on this topic |
Alternatives Considered | Salesforce | Webkul Software Pvt Ltd No answers on this topic |
Return on Investment | Salesforce | Webkul Software Pvt Ltd No answers on this topic |
ScreenShots | Salesforce Service Cloud Screenshots | UVdesk Helpdesk Screenshots |