What users are saying about
17 Ratings
202 Ratings
17 Ratings
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Score 7.4 out of 100
202 Ratings
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Score 7.8 out of 100

Attribute Ratings

  • Salsa Engage is rated higher in 1 area: Support Rating
  • Salsa Engage and Raiser's Edge are tied in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

7.2

Salsa Engage

72%
5 Ratings
7.2

Raiser's Edge

72%
82 Ratings

Likelihood to Renew

Salsa Engage

N/A
0 Ratings
6.2

Raiser's Edge

62%
27 Ratings

Usability

9.0

Salsa Engage

90%
1 Rating
9.0

Raiser's Edge

90%
10 Ratings

Availability

Salsa Engage

N/A
0 Ratings
8.0

Raiser's Edge

80%
6 Ratings

Support Rating

9.0

Salsa Engage

90%
1 Rating
7.6

Raiser's Edge

76%
38 Ratings

Implementation Rating

Salsa Engage

N/A
0 Ratings
5.9

Raiser's Edge

59%
10 Ratings

Likelihood to Recommend

EveryAction

For smaller organizations who don't have extensive data needs (i.e. not many audiences to segment) and who don't need robust reporting, this works great.
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Blackbaud

Raisers Edge is outstanding for storing and reporting on constituent data and communications. There are many options for creating methods of tracking by different information included and also for creating personalized tracking methods.
Raisers Edge is not very well suited for an organization that also has a gift shop and visitors center. Allowing membership admission and item sales is not practical.
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Pros

EveryAction

  • Integration with SalesForce
  • Easy-to-use interface
  • Technical support
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Blackbaud

  • Raiser's Edge is good in allowing detailed categorizations for donations - Funds/Campaigns/Appeals/Packages
  • Raiser's Edge has good query functioning and is helpful in pulling lists and segments of constituents and donations
  • The variety of detail across sections (Gifts/Bios/Actions) is helpful for recording and archiving constituent information
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Cons

EveryAction

  • Translation from salsa engage into our CRM system
  • Could use more modern email templates
  • More restrictions regarding image upload. Currently, you can upload any size and insert it. The email will not send correctly but you do not receive an error message.
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Blackbaud

  • Data posting to Financial Edge (FE) is limited and complicated to understand (took us time to adjust). The posting report does not have enough info: Appeal, campaign and who posted to FE. In genereral, RE/FE integration is not explained by Blackbaud properly, we had to figure out everything on the go.
  • Volunteer module is a bit cumbersome; some fields have duplicate fields in the event module; the identical information ends up being recorded in two different places.
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Pricing Details

Salsa Engage

Starting Price

Editions & Modules

Salsa Engage editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Raiser's Edge

    Starting Price

    Editions & Modules

    Raiser's Edge editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      EveryAction

      No answers on this topic

      Blackbaud

      There are many CRM tools on the market however Raisers Edge especially with NXT offers everything you need in one database. It’s a little pricey however Blackbaud support is super helpful and they offer so many tools and add ins.
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      Usability

      EveryAction

      Easy to use interface, far superior to classic. You did this right.
      Read full review

      Blackbaud

      it does lots of things well (prospect tracking and event management), some things FANTASTIC (gift records and donations and relationships). It is rigid enough for the database administrator to maintain good clean data, but flexible enought for customization across organizations so specific data can be kept as needed for YOUR specific organization needs.
      Read full review

      Reliability and Availability

      EveryAction

      No answers on this topic

      Blackbaud

      Since the software is expensive to use, only so many people are able to active users at once. There are times when I may have to wait or ask another user to log out so that I may log in.
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      Support Rating

      EveryAction

      Support response has been swift and knowledgable, though not always the answer I've wanted. One huge design flaw is if I add a new Salesforce field to sync, Salsa Engage will not sync it unless it has changed since the last sync, requiring me to fake an update for an entire database or re-sync the whole enchilada. Better to recognize it's a new Salesforce field and perform the sync en masse.
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      Blackbaud

      For most users, only chat support is available. There is a phone number, but it is very labor-intensive to get someone on the phone, and the chat does not include an easy way to screen share. Those sessions need to be scheduled in advance and almost begged for; the chat line always has a long wait time, and sometimes it seems their support personnel is chatting with more than one client at a time.
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      Implementation Rating

      EveryAction

      No answers on this topic

      Blackbaud

      It's critically important to consider where you are taking your fundraising efforts and strategy, and to collaborate closely with other departments who will also use RE. I would strongly recommend that you investigate best practices -both from Blackbaud (theory) and with other organizations (practice) - to create a user manual and guide for RE within your organization
      Read full review

      Alternatives Considered

      EveryAction

      EveryAction is a lot cheaper, but Salsa has more featured with targeting certain elected officials/better text messaging strategies
      Read full review

      Blackbaud

      Salesforce has a more modern feel and I felt that it was easier to perform functions beyond the basics, such as running reports for analysis, on Salesforce. But The Raisers Edge already existed at my company and given that I only needed it for basic functions and did not need much training to do those, I decided to use The Raisers Edge.
      Read full review

      Return on Investment

      EveryAction

      • Our event participants are always maxed out and Engage allows them an easy way to sign up and participate.
      Read full review

      Blackbaud

      • It takes longer than necessary to do things so that makes it cost more staff time to complete the work we need. One example is with online gifts since you can't import these into a batch we have to manually add all of the online gifts which is time consuming.
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      Screenshots

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