What users are saying about
10 Ratings
Top Rated
189 Ratings
10 Ratings
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Score 8.1 out of 100
Top Rated
189 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Salsa Engage

Salsa Engage provides a robust interface to Salesforce--our primary CRM--allowing non-intervention synchronization to categorize supporters into groups for email communication. As we are only six months into our implementation, we have not found areas where it's not appropriate to use beyond nit-picky synchronization delays and smart group updates.
Kevin Gay | TrustRadius Reviewer

Raiser's Edge

I think that Raiser's Edge is particularly well-suited to nonprofit organizations since it was designed with their specific needs in mind. It is also very popular among nonprofit organizations, which makes it easy to find additional resources to provide support and advice for how to maximize its potential (e.g. online video tutorials and help forums). For nonprofits, whether large or small, with multiple streams of revenue, Raiser's Edge is an efficient tool to track donors and fundraising efforts and to ensure that nothing slips through the cracks. Raiser's Edge is probably best suited to organizations with multiple different fundraising initiatives occurring at the same time. In a very small organization with only a few income sources, it may not be worth the money
Anonymous | TrustRadius Reviewer

Pros

Salsa Engage

  • Low bounce rate
  • Customizable donation pages
  • Intuitive reporting
Kalyn Hoffman | TrustRadius Reviewer

Raiser's Edge

  • Raiser's Edge is good in allowing detailed categorizations for donations - Funds/Campaigns/Appeals/Packages
  • Raiser's Edge has good query functioning and is helpful in pulling lists and segments of constituents and donations
  • The variety of detail across sections (Gifts/Bios/Actions) is helpful for recording and archiving constituent information
Anonymous | TrustRadius Reviewer

Cons

Salsa Engage

  • Affordability.
  • Social media compatibility.
  • Being able to target specific electeds.
Annie Regan | TrustRadius Reviewer

Raiser's Edge

  • Data posting to Financial Edge (FE) is limited and complicated to understand (took us time to adjust). The posting report does not have enough info: Appeal, campaign and who posted to FE. In genereral, RE/FE integration is not explained by Blackbaud properly, we had to figure out everything on the go.
  • Volunteer module is a bit cumbersome; some fields have duplicate fields in the event module; the identical information ends up being recorded in two different places.
Lena Trubnikova | TrustRadius Reviewer

Likelihood to Renew

Salsa Engage

No score
No answers yet
No answers on this topic

Raiser's Edge

Raiser's Edge 6.3
Based on 27 answers
There are many CRM tools on the market however Raisers Edge especially with NXT offers everything you need in one database. It’s a little pricey however Blackbaud support is super helpful and they offer so many tools and add ins.
Michelle Hidalgo | TrustRadius Reviewer

Usability

Salsa Engage

Salsa Engage 9.0
Based on 1 answer
Easy to use interface, far superior to classic. You did this right.
Kevin Gay | TrustRadius Reviewer

Raiser's Edge

Raiser's Edge 9.0
Based on 10 answers
it does lots of things well (prospect tracking and event management), some things FANTASTIC (gift records and donations and relationships). It is rigid enough for the database administrator to maintain good clean data, but flexible enought for customization across organizations so specific data can be kept as needed for YOUR specific organization needs.
Elaine Tucker | TrustRadius Reviewer

Reliability and Availability

Salsa Engage

No score
No answers yet
No answers on this topic

Raiser's Edge

Raiser's Edge 8.0
Based on 6 answers
Since the software is expensive to use, only so many people are able to active users at once. There are times when I may have to wait or ask another user to log out so that I may log in.
Anonymous | TrustRadius Reviewer

Support Rating

Salsa Engage

Salsa Engage 9.0
Based on 1 answer
Support response has been swift and knowledgable, though not always the answer I've wanted. One huge design flaw is if I add a new Salesforce field to sync, Salsa Engage will not sync it unless it has changed since the last sync, requiring me to fake an update for an entire database or re-sync the whole enchilada. Better to recognize it's a new Salesforce field and perform the sync en masse.
Kevin Gay | TrustRadius Reviewer

Raiser's Edge

Raiser's Edge 7.7
Based on 38 answers
For most users, only chat support is available. There is a phone number, but it is very labor-intensive to get someone on the phone, and the chat does not include an easy way to screen share. Those sessions need to be scheduled in advance and almost begged for; the chat line always has a long wait time, and sometimes it seems their support personnel is chatting with more than one client at a time.
Anonymous | TrustRadius Reviewer

Implementation Rating

Salsa Engage

No score
No answers yet
No answers on this topic

Raiser's Edge

Raiser's Edge 5.9
Based on 10 answers
It's critically important to consider where you are taking your fundraising efforts and strategy, and to collaborate closely with other departments who will also use RE. I would strongly recommend that you investigate best practices -both from Blackbaud (theory) and with other organizations (practice) - to create a user manual and guide for RE within your organization
Anonymous | TrustRadius Reviewer

Alternatives Considered

Salsa Engage

Salsa Engage has a huge advantage over competitors when it comes to pricing. Since it is a newer software, it offers a lot more features for a lesser price. We explored many options and we decided on Salsa because of the integration with the CRM software and the ability to customize all of our donation and ticket pages.
Kalyn Hoffman | TrustRadius Reviewer

Raiser's Edge

We have used several of Blackbaud’s products and have found Raiser’s Edge NXT to ultimately be the best option for our organization. Upgrading to Blackbaud’s raisers Edge from our previous constituent management database was a huge improvement for our entire organization and offered much more advancement opportunities for our staff
Linda Behrman | TrustRadius Reviewer

Return on Investment

Salsa Engage

  • Our event participants are always maxed out and Engage allows them an easy way to sign up and participate.
Nancy Snyder | TrustRadius Reviewer

Raiser's Edge

  • It takes longer than necessary to do things so that makes it cost more staff time to complete the work we need. One example is with online gifts since you can't import these into a batch we have to manually add all of the online gifts which is time consuming.
Amber Manning | TrustRadius Reviewer

Screenshots

Pricing Details

Salsa Engage

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Raiser's Edge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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