SAP Multiresource Scheduling vs. ServiceNow Customer Service Management
SAP Multiresource Scheduling vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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SAP Multiresource Scheduling | N/A | SAP Multiresource Scheduling is an application from SAP's product lifecycle management suite, used for resource planning and optimizing a mobile workforce's (e.g. field technicians) scheduling and deployment. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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SAP Multiresource Scheduling | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SAP Multiresource Scheduling | ServiceNow Customer Service Management | |
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Small Businesses | Kickserv Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SAP Multiresource Scheduling | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
SAP Multiresource Scheduling | ServiceNow Customer Service Management | |
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Likelihood to Recommend | SAP No answers on this topic | ServiceNow |
Pros | SAP No answers on this topic | ServiceNow |
Cons | SAP No answers on this topic | ServiceNow |
Usability | SAP No answers on this topic | ServiceNow |
Support Rating | SAP No answers on this topic | ServiceNow |
Alternatives Considered | SAP No answers on this topic | ServiceNow |
Return on Investment | SAP No answers on this topic | ServiceNow |
ScreenShots |