SchoolMessenger vs. ServiceNow Customer Service Management
SchoolMessenger vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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SchoolMessenger | N/A | SchoolMessenger, a West Corporation solution managed by West Education, the company's education unit, is a school community software featuring secure email, social media monitoring, school website, and mobile app. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
SchoolMessenger | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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SchoolMessenger | ServiceNow Customer Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SchoolMessenger | ServiceNow Customer Service Management | |
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Small Businesses | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Discord Score 8.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SchoolMessenger | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 2.1 (5 ratings) | 7.4 (6 ratings) |
Usability | 7.5 (2 ratings) | 10.0 (1 ratings) |
Performance | 8.0 (2 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | 9.0 (1 ratings) |
Ease of integration | 8.0 (2 ratings) | - (0 ratings) |
SchoolMessenger | ServiceNow Customer Service Management | |
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Likelihood to Recommend | West Technology Group, LLC (formerly Intrado) | ServiceNow |
Pros | West Technology Group, LLC (formerly Intrado) | ServiceNow |
Cons | West Technology Group, LLC (formerly Intrado) | ServiceNow |
Usability | West Technology Group, LLC (formerly Intrado) | ServiceNow |
Performance | West Technology Group, LLC (formerly Intrado) | ServiceNow No answers on this topic |
Support Rating | West Technology Group, LLC (formerly Intrado) | ServiceNow |
Alternatives Considered | West Technology Group, LLC (formerly Intrado) | ServiceNow |
Return on Investment | West Technology Group, LLC (formerly Intrado) | ServiceNow |
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